Insurance Counselor I – Dallas-Fort Worth

DaVita Kidney Care

. Conduct patient insurance education within established company compliance parameters .

Posted 10/12/2026full-timeDallas-Fort Worth • Texas • United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient insurance education, including Medicare and Medicaid, while effectively communicating with patients and healthcare teams. Proficient in data analysis and reporting to enhance patient advocacy and operational efficiency.

Highest-signal resume keywords

Patient Insurance EducationMedicare and Medicaid ExperienceData Analysis and ReportingBilingual/Spanish SpeakingCustomer Service in Healthcare

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance AssessmentFinancial Risk ReductionIntermediate Computer SkillsMS Word ProficiencyMS Excel ProficiencyMS PowerPoint ProficiencyMS Outlook ProficiencyHealthcare CompliancePatient AdvocacyProcess Improvement

Soft Skills

Communication SkillsRelationship BuildingTeam CollaborationProblem SolvingTraining and Onboarding

Certifications & Qualifications

High School Diploma or EquivalentValid Driver’s License

Industry Keywords

DaVita DialysisHealthcare OrganizationFinancial Assistance ProgramsPatient EducationClinical Staff Interaction

About the role

Key responsibilities & impact

Conduct patient insurance education within established company compliance parameters
Identify and communicate opportunities to improve patients’ insurance status and reduce financial risk
Provide information about insurance coverage and financial assistance programs
Deliver customer service to patients across multiple DaVita Dialysis facilities
Complete insurance assessments and evaluations to document patient education sessions
Liaise between patients, facility teammates, billing office, and corporate office to resolve insurance issues
Build and maintain relationships with field partners, including Home Program Departments, Facility Administrators, Social Workers, and Administrative Assistants
Work with the supervisor/manager to meet objectives, deadlines, and reporting requirements
Provide monthly reporting and analysis on patient education and advocacy metrics
Participate in monthly operations reviews for the assigned patient portfolio
Identify process improvement opportunities and review ideas with team and operational leadership
Attend team meetings, phone conferences, and trainings
Assist with onboarding and training new teammates or perform other assigned duties
Travel to DaVita clinics in the Dallas-Fort Worth area for patient education and support, up to 3–4 times per week

Requirements

What you’ll need

Full vaccination against COVID-19 or a medical/religious exemption is required
High School Diploma or equivalent is required
Basic computer skills
High speed internet (minimum of 40 GB)
Private workspace
Secure transportation to DaVita facilities
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Valid driver’s license within the state of application with an acceptable driving record
Ability to squat and walk and stand for more than 15 minutes
Must be okay with the sight of blood
Candidate must reside in the DFW or surrounding area
Minimum of two (2) years’ experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
Minimum of two (2) years’ experience in a healthcare organization working with clinical staff and patients preferred
Bilingual/Spanish speaking strongly preferred

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access to Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning