Manager, Payor Escalations

DaVita Kidney Care

. Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations .

Posted 10/14/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $78,000 - $119,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of the healthcare revenue cycle and excels in managing large escalations and projects. Proven ability to build high-performing teams, influence change, and deliver persuasive recommendations to senior leaders.

Highest-signal resume keywords

Healthcare Revenue Cycle KnowledgeProject ManagementTeam LeadershipEffective CommunicationStrategic Insight Generation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft Office ApplicationsExcel ProficiencyContract NegotiationClaim Payment ResolutionData Analysis

Soft Skills

Critical ThinkingMotivational LeadershipCollaborationPersuasionPrioritization

Industry Keywords

Payor EscalationsRevenue OperationsStakeholder EngagementHealthcare CollectionsLegal Escalations

About the role

Key responsibilities & impact

Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations
Develop strategy to drive payor escalations to resolution
Manage large escalations and projects with Revenue Operations, Legal, Contracting, and external insurance companies
Resolve complex and large claim payment issues through legal and contracting channels
Collaborate on resolutions that prevent recurring issues
Tailor communications to differing audiences
Strategize and deliver persuasive recommendations to senior leaders
Set team goals, motivate the team, and ensure work products meet standards
Prioritize competing priorities and deliver projects on time
Generate strategic insights and translate complex insights into actionable opportunities
Identify and engage stakeholders to foster collaboration
Build high-performing teams and develop leaders

Requirements

What you’ll need

High School Diploma/equivalency – Required
Bachelor’s Degree in related field – Preferred
Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required
Strong knowledge of healthcare revenue cycle – Required
Strong knowledge of healthcare revenue cycle Collections – Preferred
Experience leading teams, managing large projects, and working with multiple participants and stakeholders
Ability to prioritize competing priorities and deliver on deadlines with minimal interventions
Ability to prepare and deliver effective communications tailored to differing audiences
Ability to critically think through barriers and create and implement solutions
Ability to build high-performing teams and develop leaders
Ability to influence change and deliver persuasive recommendations to senior audiences

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Equal opportunity workplace