Manager, Revenue Operations – ROPS

DaVita Kidney Care

. Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations .

Posted 9/18/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $78,000 - $119,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational oversight in managing payor escalations and complex claim payment issues within the healthcare revenue cycle. Capable of leading high-performing teams, delivering persuasive recommendations, and fostering collaboration among diverse stakeholders.

Highest-signal resume keywords

Healthcare Revenue Cycle KnowledgeProject ManagementStakeholder EngagementTeam LeadershipCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office ApplicationsExcel ProficiencyContract NegotiationLegal Escalation ManagementClaims Resolution

Soft Skills

CommunicationMotivational LeadershipProblem SolvingCollaborationCoaching

Certifications & Qualifications

High School DiplomaBachelor’s Degree (Preferred)

Industry Keywords

Payor EscalationsHealthcare CollectionsOperational OversightDiverse Professional NetworkPersuasive Recommendations

About the role

Key responsibilities & impact

Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations
Develop strategy to drive payor escalations to resolution
Manage large escalations and projects with ROPS, Legal and Contracting partners, and external insurance companies
Resolve complex and large claim payment issues through legal and contracting channels
Collaborate to find resolutions that prevent recurring issues
Tailor communications to differing audiences
Strategize and deliver persuasive recommendations to senior leaders
Set team goals and motivate the team to exceed expectations
Ensure accountability for team results and quality work products
Manage projects with multiple participants and stakeholders
Prioritize competing priorities and deliver on deadlines
Think critically through barriers and create and implement solutions
Build high-performing teams and develop leaders
Cultivate a diverse professional network
Use coaching and feedback consistently
Inspire the team to support leadership vision and influence change
Generate meaningful insights for teams and projects
Translate high-level strategy and complex insights into actionable opportunities
Identify and engage stakeholders to foster collaboration
Deliver persuasive recommendations to senior audiences
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/equivalency – Required
Bachelor’s Degree in related field – Preferred
Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required
Strong knowledge of healthcare revenue cycle – Required
Strong knowledge of healthcare revenue cycle Collections – Preferred
Ability to manage large escalations and projects with ROPS, Legal and Contracting partners, and external insurance companies
Ability to solve complex problems and work effectively as part of a fast-paced team

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access to Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning