Manager, Revenue Operations – ROPS

DaVita Kidney Care

. Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations .

Posted 10/28/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $78,000 - $119,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong knowledge of healthcare revenue cycle management and the ability to resolve complex claim payment issues through effective communication and strategic problem-solving. Proven track record in managing large projects, building high-performing teams, and delivering persuasive recommendations to senior leaders.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementProject ManagementStrategic Problem-SolvingEffective CommunicationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office ApplicationsExcel ProficiencyContract NegotiationClaims ResolutionData Analysis

Soft Skills

Motivational LeadershipCollaborationPersuasive CommunicationCoachingStakeholder Engagement

Industry Keywords

Payor EscalationsHealthcare CollectionsOperational OversightStrategic InsightsAudience-Tailored Communications

About the role

Key responsibilities & impact

Provide operational oversight of contracted payor escalations, including settlements, legal escalations, and support for contract negotiations
Develop strategy to drive escalations to resolution
Manage large escalations and projects with ROPS, Legal, Contracting partners, and external insurance companies
Resolve complex and large claim payment issues through legal and contracting channels
Collaborate to prevent recurring payment issues
Tailor communications to differing audiences
Strategize and deliver persuasive recommendations to senior leaders
Set team goals, motivate the team, and ensure work product meets standards
Manage projects with multiple participants and stakeholders
Prioritize competing priorities and deliver on deadlines
Create and implement solutions to overcome barriers
Build high-performing teams and develop leaders
Cultivate professional networks and use coaching and feedback
Inspire teams to support leadership vision and influence change
Generate strategic insights and translate complex insights into actionable opportunities
Identify and engage stakeholders to foster collaboration
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/equivalency – Required
Bachelor’s Degree in related field – Preferred
Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required
Strong knowledge of healthcare revenue cycle – Required
Strong knowledge of healthcare revenue cycle Collections – Preferred
Ability to manage large projects with multiple participants and stakeholders
Ability to prioritize competing priorities and deliver on deadlines
Ability to prepare and deliver effective audience-tailored communications
Strategic problem-solving and solution implementation abilities
Ability to build high-performing teams and develop leaders
Ability to generate meaningful insights and translate strategy into actionable opportunities
Ability to deliver persuasive recommendations to senior audiences

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Competitive total rewards package