Quality Assurance Program Lead – Training, Development

DaVita Kidney Care

. Analyze assessment, quality assurance, and operational data to identify performance trends, learning needs, and improvement opportunities .

Posted 10/14/2026full-timeRemote • Tennessee • United StatesSenior💰 $24 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing data to drive learning and development initiatives, applying adult learning principles, and coordinating projects across multiple stakeholders. Proficient in developing quality standards and leveraging AI-powered tools to enhance program effectiveness and operational improvement.

Highest-signal resume keywords

Data AnalysisAdult Learning PrinciplesProject CoordinationQuality Assurance GovernanceAI and Technology Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisQuality AssuranceProgram ManagementLearning Resource DevelopmentEvaluator CalibrationPerformance Support ToolsContinuous ImprovementEvaluation CriteriaOperational ImprovementStakeholder Communication

Soft Skills

Critical ThinkingFacilitation SkillsAdaptabilityAttention to DetailOrganization

Tools & Technologies

AI-Powered ToolsPerformance-Insight PlatformsLearning Management SystemsAutomation TechnologiesKnowledge Management Systems

Industry Keywords

Learning and DevelopmentQuality AssuranceCustomer Service QAPerformance ImprovementGovernance Processes

About the role

Key responsibilities & impact

Analyze assessment, quality assurance, and operational data to identify performance trends, learning needs, and improvement opportunities
Translate data and findings into actionable recommendations for learning programs, tools, resources, and operational support
Partner with Program Leads to design and implement solutions that improve learning outcomes, teammate performance, and program effectiveness
Establish and maintain feedback loops among Learning and Development, Quality, and Operations
Monitor implemented solutions and recommend adjustments based on results
Develop, document, and maintain quality standards, evaluation criteria, and governance processes
Coordinate and facilitate evaluator calibration activities
Create evaluator guidance and quality resources
Develop and maintain PIE job aids, reference materials, and support resources
Promote adoption and effective use of PIE
Design, develop, and manage AI-powered PIE agents and learning support tools
Coordinate development, testing, implementation, and improvement of technology-enabled learning solutions
Maintain organized, accurate, and current learning and quality resources
Review resources for outdated, duplicate, missing, or inaccessible content
Coordinate updates with subject matter experts and content owners

Requirements

What you’ll need

Experience supporting learning and development, quality assurance, program management, operational improvement, or a related function
Experience applying adult learning principles, particularly in evaluating learning outcomes or program effectiveness
Experience analyzing data and communicating findings to stakeholders
Experience coordinating projects or programs involving multiple stakeholders
Experience developing roadmaps and moving initiatives from planning through execution
Strong written, verbal, and facilitation skills
Travel 1–2 times per year to Denver, Colorado is required
Call center or Customer Service QA experience preferred
Experience with quality assurance governance, evaluation criteria, or evaluator calibration preferred
Experience developing learning resources, job aids, or performance-support tools preferred
Experience using AI, automation, or other technology to improve processes and outcomes preferred
Experience supporting knowledge management or maintaining shared learning repositories preferred
Familiarity with PIE or similar performance-insight and quality platforms preferred
Experience working across Learning and Development, Quality, and Operations preferred
Critical thinking, data analysis, program and project management, learning effectiveness, quality assurance, AI and technology fluency, continuous improvement, stakeholder partnership, communication, adaptability, organization, attention to detail, and WE CARE behaviors

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s StarLearning platform