Revenue Operations Manager

DaVita Kidney Care

. Build, implement, and continuously improve scalable operational workflows, including processes, work queues, routing and prioritization logic, SLAs, controls, escalation pathways, and standard work .

Posted 11/11/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $78,000 - $119,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and improving operational workflows, managing team performance, and aligning resources with business demands. Proficient in utilizing operational data to drive performance improvements and ensure compliance with regulatory requirements.

Highest-signal resume keywords

Operational Workflow ImprovementTeam LeadershipData Analysis and ReportingHealthcare Revenue Cycle ExperienceWorkflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance MonitoringProcess ImprovementCapacity ManagementPerformance Metrics DevelopmentRoot Cause Analysis

Soft Skills

Strong Communication SkillsTeam EngagementCoaching and DevelopmentCollaborationPersuasive Recommendations

Tools & Technologies

Microsoft Office ApplicationsCase-Management SystemsWorkflow Automation ToolsDigital Outreach Platforms

Industry Keywords

Healthcare OperationsPatient Financial ServicesContact Center OperationsRevenue Recovery PathwaysRegulatory Compliance

About the role

Key responsibilities & impact

Build, implement, and continuously improve scalable operational workflows, including processes, work queues, routing and prioritization logic, SLAs, controls, escalation pathways, and standard work
Establish team priorities, goals, and success metrics aligned to organizational and revenue objectives
Build daily, weekly, and monthly operating routines providing visibility into inventory, aging, throughput, productivity, quality, and outcomes
Monitor operational performance, identify breakdowns and bottlenecks, determine root causes, and implement sustainable corrective actions
Manage capacity and workload to align resources with business demand and priorities
Ensure patient outreach, documentation, and information-sharing comply with privacy, regulatory, consent, and organizational requirements
Own operational performance across patient revenue recovery pathways, including specialist-led resolution, digital patient engagement, direct patient outreach, and escalation
Develop and improve segmentation, prioritization, and routing strategies
Partner with technology, digital, analytics, and Revenue Operations teams to improve workflows, automate manual processes, and remove barriers to resolution
Build, lead, coach, and develop a high-performing team of frontline Revenue Specialists
Establish performance expectations and accountability for productivity, quality, timeliness, and outcomes
Provide feedback, career development support, and performance coaching
Foster team engagement, collaboration, and ownership; lead through change
Champion DaVita Mission and Values while modeling effective leadership behaviors
Develop and maintain operational performance measures connecting execution to revenue and patient outcomes
Use operational data to identify trends, bottlenecks, performance gaps, and improvement opportunities
Translate complex data and business problems into clear operational actions
Develop concise reporting for leadership visibility into performance, risks, root causes, and opportunities
Deliver persuasive, data-supported recommendations
Prepare and deliver effective audience-tailored communications
Lead additional special projects as required

Requirements

What you’ll need

5–10 years of progressive professional experience, including experience leading operational processes, workflows, or service-delivery functions
2+ years of direct people leadership experience
Strong written and verbal communication skills, including the ability to communicate operational performance and recommendations to senior leaders
Intermediate proficiency in Microsoft Office applications
High school diploma/equivalency
Preferred: Bachelor's degree in business, healthcare administration, operations, finance, or related field
Preferred: Experience within healthcare revenue cycle, patient financial services, collections, contact center operations, or healthcare operations
Preferred: Experience establishing a new team, operation, or organizational capability from design through implementation and stabilization
Preferred: Experience with workflow automation, digital outreach, case-management systems, or technology-enabled operations

Benefits

Comp & perks

401k match
Healthcare coverage
Broad range of other benefits
Equal opportunity workplace
Up to 10% travel