Revenue Team Lead – Collections

DaVita Kidney Care

. Research and resolve high-complexity collection account balances according to DaVita policies and federal and state billing regulations .

Posted 9/17/2026full-timeRemote • Tennessee • United StatesSenior💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare reimbursement and revenue cycle management, with strong analytical skills to resolve complex billing issues and implement effective action plans. Proficient in training and guiding team members while maintaining compliance with HIPAA regulations and DaVita policies.

Highest-signal resume keywords

Healthcare ReimbursementRevenue Cycle ManagementAnalytical SkillsProject ManagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing RegulationsAction Plan DevelopmentQuality Assurance ReviewsClaim AppealsReconciliation Approvals

Soft Skills

Problem-Solving AbilityInterpersonal SkillsTraining and GuidanceAdaptabilityConfidentiality Maintenance

Tools & Technologies

MS ExcelMS WordMS PowerPoint

Industry Keywords

ESRD LawsMedicare Secondary ProviderCollection PoliciesPayer TrendsBad Debt Minimization

About the role

Key responsibilities & impact

Research and resolve high-complexity collection account balances according to DaVita policies and federal and state billing regulations
Provide ongoing training and guidance for Specialist Patient Account teammates
Review weekly and monthly key metrics to identify trends and areas of focus
Develop, document, and implement action plans with management
Identify payer trends and root causes of billing or claim exceptions
Resolve or escalate issues to minimize bad debt
Identify and interpret policies related to exceptions
Determine and apply appropriate business actions in ambiguous situations
Act as a resource for teammate questions and problematic payer issues
Train new teammates and conduct individual and group training
Recommend changes to collection teams, tools, policies, and procedures
Perform close reconciliation approvals for primary, secondary, and tertiary insurance claims
Review and approve adjustments and claim appeals
Conduct quality assurance reviews and provide feedback
Support department initiatives and manage multiple projects
Stay current with ESRD and Medicare Secondary Provider laws and changes
Maintain confidentiality of patient, teammate, and company information
Attend team meetings, phone conferences, and training
Participate in DaVita village and neighborhood initiatives

Requirements

What you’ll need

High School diploma or equivalent required
Two to four years’ experience in healthcare reimbursement and revenue cycle management preferred
Intermediate proficiency in MS Excel, Word and PowerPoint
Ability to accommodate PST hours
Strong analytical skills and problem-solving ability
Ability to manage and lead multiple projects, meet deadlines, and adjust priorities
Ability to interact positively with all levels of the company
Ability to maintain confidentiality in accordance with HIPPA regulations and DaVita policies
Consistent, regular, and punctual attendance
Overtime may be required
Less than 5% travel required

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Less than 5% travel required