Supervisor, IKC Operations

DaVita Kidney Care

. Supervise the daily operations of Customer Service Specialists and Medical Administrative Assistants .

Posted 10/14/2026full-timeEl Segundo • California • United StatesJunior💰 $78,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills, with a focus on supervising customer service and administrative teams. Proficient in managing workflow, conducting training, and addressing teammate relations while ensuring compliance with employment policies and regulations.

Highest-signal resume keywords

Operations ManagementLeadership ExperienceTeam SupervisionTraining and DevelopmentWage and Hour Laws Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workflow ManagementPerformance EvaluationHiring and Promotion ProcessesTime Approval for Non-Exempt EmployeesAttendance TrackingPTO Management

Soft Skills

CoachingMentoringConflict ResolutionTeam Collaboration

Certifications & Qualifications

High School Diploma or Equivalency

Industry Keywords

Customer ServiceMedical AdministrationEmployment PoliciesTeammate Development

About the role

Key responsibilities & impact

Supervise the daily operations of Customer Service Specialists and Medical Administrative Assistants
Provide day-to-day supervision to the Customer Service and Administrative Team
Organize, monitor, evaluate, and manage workflow
Provide work direction
Conduct formal and ad hoc training
Develop and foster a positive, fulfilling work environment
Manage teammate employment activity, including hiring, promoting, job performance, and disciplinary actions, with appropriate approvals
Address teammate relations issues appropriately and in a timely manner
Facilitate teammate development through PDRs, coaching, mentoring, and training
Collaborate with direct reports to create professional development goals
Follow teammate guidelines, employment policies, and department or company procedures
Review and approve time for non-exempt direct reports
Track overtime, attendance, and PTO
Attend and/or lead team meetings, phone conferences, and trainings as needed
Perform other duties as assigned

Requirements

What you’ll need

2-4 years’ experience in operations management
Minimum 1-2 years’ experience in leadership
High school diploma or equivalency
Knowledge of basic wage & hour laws, federal, state, and local laws and regulations
Ability to supervise Customer Service Specialists and Medical Administrative Assistants
Ability to organize, monitor, evaluate, and manage workflow
Ability to conduct formal and ad hoc training
Ability to manage teammate employment activity, including hiring, promoting, performance, and disciplinary actions, with appropriate approvals
Ability to review and approve time for non-exempt direct reports
Ability to track overtime, attendance, and PTO

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through Star Learning
Competitive total rewards package
Healthcare coverage