Supervisor, Revenue Operations

DaVita Kidney Care

. Support the manager by providing leadership and direction to assigned ROPS Setup Team specialists .

Posted 11/5/2026full-timeRemote • Kentucky • United StatesMid-LevelSenior💰 $62,353 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing a Revenue Operations Setup Team, ensuring adherence to policies and procedures, including SOX control activities, while driving team performance and accountability for results. Capable of analyzing metrics, identifying process improvements, and implementing initiatives to enhance operational efficiency.

Highest-signal resume keywords

Revenue Operations LeadershipSOX Control ActivitiesPerformance ManagementProcess Improvement ImplementationMetrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle ManagementClaim Content ManagementContract LoadingPlan EvaluationData AnalysisPerformance Metrics ManagementOperational ExecutionTeam DevelopmentWorkflow ManagementSystem Implementation

Soft Skills

Strong Verbal CommunicationWritten CommunicationCoaching and FeedbackTeam BuildingStakeholder Engagement

Industry Keywords

ROPSBilling ExceptionsPayer ReimbursementTeammate RetentionRecruitmentTrainingProfessional DevelopmentPerformance EvaluationsOperational EfficiencyChange Management

About the role

Key responsibilities & impact

Support the manager by providing leadership and direction to assigned ROPS Setup Team specialists
Bridge high-level ROPS strategies and daily operational execution
Ensure revenue-cycle systems and data are set up correctly to minimize billing exceptions and maximize payer reimbursement
Directly lead and develop a team of typically 5–10 front-line teammates
Provide timely coaching, feedback, and performance evaluations
Manage daily workflows including Claim Content, Contract loading, Plan evaluation, and other Setup Team functions
Maintain accountability for team output accuracy, quality, and timeliness
Manage productivity metrics and address underperformance
Identify efficiencies, test process changes, evaluate opportunities, and manage risks
Partner with ROPS and Finance Teams and align change messaging
Translate tactical goals into actions and make decisions in the broader context of Lighthouse
Establish and enforce policies and procedures, including SOX control activities
Manage recruitment, hiring, retention, workloads, performance development, coaching, and teammate management
Review key metrics, identify trends and variances, report findings to the Director/Regional Revenue Manager, and escalate payer-behavior concerns
Identify system and process improvements to reduce registration denials and exceptions
Participate in and lead system or process implementation projects
Attend meetings, phone conferences, and training; manage special projects as assigned

Requirements

What you’ll need

Previous lead or supervisor experience in Revenue Operations or Setup preferred
Proven ability to take accountability for team results and meet critical deadlines
Strong verbal and written skills, with the ability to tailor messages to diverse stakeholders
Consistently demonstrates DaVita’s Core Values and fosters team belonging and safety
Supervisory responsibility and/or input concerning recruitment, training, professional development, performance management including termination, and teammate retention
Ability to establish and ensure adherence to policies and procedures, including SOX control activities
Ability to ensure accurate and timely completion of Setup functions
Ability to review and analyze daily, weekly, and monthly key metrics
Ability to identify variances, report findings, and monitor payment trends
Ability to identify system and process improvements and lead implementation initiatives

Benefits

Comp & perks

A "community first, company second" culture based on Core Values
Award-winning education and training across multiple career paths
Performance-based rewards based on stellar individual and team contributions
Comprehensive benefits package
Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Access to Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Occasional travel for critical in-person team meetings and events, less than 5%