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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in system administration, including the management of operating systems, network connectivity, and database environments. Proficient in implementing security measures, providing end-user support, and utilizing centralized management tools across diverse environments.
Highest-signal resume keywords
System AdministrationMicrosoft Certified Solutions Expert (MCSE)Information System SecurityDatabase AdministrationVirtual Multi-Tenancy Cloud Provisioning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operating System EnhancementsPatching Services ManagementLoad Balancing SolutionsBackup/Restoral SolutionsDisaster Recovery SolutionsSelf-Service Provisioning ToolsAutomation ToolsVulnerability ScansDISA STIGs ApplicationTroubleshooting Computer Issues
Soft Skills
Verbal CommunicationWritten CommunicationProblem SolvingTime ManagementMulti-Tasking
Tools & Technologies
DHA-Approved Ticketing SystemCentralized Management ToolsMedical Information SystemsVideo Teleconferencing SupportMicrosoft Office Suite
Certifications & Qualifications
Security ClearanceIAT Level 2 ADP/IT IIBackground Investigation Tier 3
Industry Keywords
MTF InfrastructureMedical Application DowntimeIntegrated Test LabEnd-User SupportGeographically Separated Units
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Centrally install, configure, administer, monitor, and maintain computer software and MTF infrastructure
- Implement operating system enhancements to improve system reliability and performance
- Recommend efficient provisioning of physical and virtual components
- Support and manage patching services and repositories
- Administer, configure, and troubleshoot local operating environments
- Consolidate existing medical information systems into LCI, MTF, or region-owned shared-services environments
- Maintain MTF network connectivity
- Manage installation of IT equipment, network devices, and peripheral devices
- Administer and provision database environments
- Provision computer and storage resources in virtual multi-tenancy cloud and on-premises environments
- Administer centralized management tools across geographically separated units and multiple customers
- Provide load balancing, backup/restoral, and disaster recovery solutions
- Perform Information System Security functions for MTF-hosted applications and servers
- Develop, maintain, validate, and distribute baseline operating-environment images
- Maintain self-service provisioning, automation, and orchestration tools
- Establish and maintain an integrated test lab
- Develop metrics and reports for medical application downtime and customer support
- Submit SITREPs within 1 hour and corrective action plans within 8 hours of system outages
- Diagnose and resolve computer, software, printer, web, and mobile-device issues
- Document, track, and monitor problems through the DHA-approved ticketing system
- Provide Tier I and II end-user support and Tier III reach-back support
- Collaborate with network services, software engineering, and application development teams
- Recreate user problems and recommend system modifications
- Provide support for the Video Teleconferencing program
Requirements
What you’ll need- Security clearance required
- Bachelor’s degree in a related field; work experience may substitute for education
- Minimum one year experience as a System Administrator
- Microsoft Certified Solutions Expert (MCSE)
- Background Investigation Tier 3
- IAT Level 2 ADP/IT II
- Apply software updates and security patches
- Apply DISA STIGs
- Strong skills in MS Word, Outlook, Excel, Project, and PowerPoint
- Superior verbal and written communication skills
- Ability to multi-task, compromise, and solve problems
- Excellent time management and ability to meet deadlines
- Execute vulnerability scans as needed
- On-site availability at Andrews AFB
Benefits
Comp & perks- Medical, dental and vision insurance
- 401(k) program with employer match
- Paid vacation and sick leave
- Employer-paid basic life and AD&D insurance
- Flexible work environment
- Critical illness coverage
- Accident insurance
- Identity theft coverage
- Pet insurance
- Employee Assistance Program
