Customer Success Specialist – Translation & Localization

Day Translations, Inc.

. Research every client before outreach, understanding their business, industry, projects, and language service needs .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of translation, localization, and interpreting while effectively managing client relationships and ensuring excellent service. Proficient in sales and customer service with a focus on research and identifying client needs.

Highest-signal resume keywords

Translation KnowledgeLocalization ExpertiseSales ExperienceCustomer Service SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Research SkillsCRM ManagementProject CoordinationClient OutreachFeedback Gathering

Soft Skills

Excellent CommunicationOrganizational SkillsResourcefulnessInitiative Taking

Tools & Technologies

Loom

Industry Keywords

InterpretingClient Relationship ManagementService Needs AssessmentRepeat Business Growth

About the role

Key responsibilities & impact

Research every client before outreach, understanding their business, industry, projects, and language service needs
Call clients regularly to check project progress, gather feedback, and resolve concerns
Identify new opportunities within existing accounts and recommend relevant services
Re-engage inactive clients
Coordinate with project managers to keep projects on track and clients informed
Maintain accurate CRM records and follow-ups
Strengthen client relationships, ensure excellent service, and grow repeat business

Requirements

What you’ll need

Strong knowledge of translation, localization, and interpreting
Excellent English and phone communication skills
Proven experience in sales, customer service, research, and relationship building
Organized, resourceful, and comfortable taking initiative
Ability to provide a 2–3 minute Loom recording in English introducing yourself, outlining relevant experience, and explaining how you would research a client and identify their needs before a follow-up call
Submit a viewable Loom link in the application

Benefits

Comp & perks

Flexible hours to accommodate client schedules, different time zones, and team coordination