VP, Business Operations

Daybreak Health

. Own workforce management for the clinician capacity, retention, utilization, and credentialing throughput of the largest revenue channel .

Posted 9/22/2026full-timeRemote • United StatesLead💰 $165,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management, including capacity planning, operational program ownership, and financial acumen. Proficient in analyzing data to drive performance improvements and optimize clinical operations in a complex healthcare environment.

Highest-signal resume keywords

Workforce ManagementOperational Program OwnershipAnalytical FluencyBusiness AcumenExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningData AnalysisForecastingSQLGoogle Apps ScriptLookerWorkflow AutomationProcess ImprovementCost EfficiencyRetention Management

Soft Skills

Influencing Without AuthoritySelf-Directed PrioritizationStakeholder ManagementCross-Functional CollaborationStrong Communication

Tools & Technologies

BI ToolsDashboardsLightweight Internal ToolsAI for AnalysisAutomation

Industry Keywords

TelehealthBehavioral HealthK-12Health Plan PartnershipsOperationally Complex Healthcare

Tech Stack

Tools & technologies

SQLGo

About the role

Key responsibilities & impact

Own workforce management for the clinician capacity, retention, utilization, and credentialing throughput of the largest revenue channel
Build and run systems to ensure sufficient clinicians, session volume, and appropriate costs
Own gross margin and unit economics, translating workforce performance into cost and margin impact
Analyze operational and financial data to identify performance changes, root causes, and actions
Turn data and forecasts into recommendations and priorities for Clinical, Recruiting and Credentialing, Operations, Finance, Product, and Go-to-Market
Partner with cross-functional leaders who own execution
Own clinical review operations workflows, throughput, SLAs, and dependencies in partnership with Clinical leadership
Continuously optimize access, utilization, retention, cost efficiency, margin, and scalability
Present directly to executives and manage stakeholders who do not report to you

Requirements

What you’ll need

Workforce or capacity planning experience, including forecasting supply and demand, managing a distributed or contract workforce, or scaling a service delivery team
Ownership of complex operational programs with direct accountability for measurable outcomes such as revenue, gross margin, retention, utilization, or cost
Strong analytical fluency, including independently investigating performance, identifying trends and root causes, and turning data into action
Business and financial acumen, including understanding operational impact on revenue, unit economics, and gross margin
Ability to influence without authority
Self-directed prioritization across multiple workflows
Track record of turning messy, one-off work into documented, repeatable systems
Real use of AI for analysis, automation, process improvement, and reducing manual work
Willingness to work hands-on with dashboards, individual cases, conflicting data, lightweight fixes, and process testing
Strong executive communication
SQL, Google Apps Script, Looker or similar BI tools, workflow automation, or lightweight internal tools (nice to have)
Telehealth, behavioral health, K-12, health plan partnerships, or another operationally complex healthcare environment (nice to have)

Benefits

Comp & perks

Generous equity package
Medical, dental, and vision coverage, with Daybreak covering a significant share of premiums for employees and dependents
401(k)
Flexible and unlimited time off
Company holidays
Quarterly mental health days
Fully remote work from anywhere in the US