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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and patient relations, ensuring financial outcomes and satisfaction in a healthcare setting. Proficient in appointment scheduling, data entry, and managing protected health information (PHI).
Highest-signal resume keywords
Customer ServiceAppointment SchedulingData EntryHealthcare ExperienceFinancial Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingData EntryTranscribing OrdersInsurance VerificationPayment Collection
Soft Skills
Customer SatisfactionPatient Relations
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareProtected Health Information (PHI)Patient ServicesFinancial Solvency
About the role
Key responsibilities & impact- Provide customer-service coverage
- Assume responsibility for successful financial outcomes of all patient services
- Perform appointment scheduling
- Perform registration
- Transcribe orders
- Verify insurance
- Provide telephone coverage
- Perform data entry
- File protected health information (PHI)
- Process patient referrals
- Collect payments
- Maintain patient relations and customer satisfaction
- Support Dayton Children’s Hospital financial solvency
- Rotate between Main Campus, Child Health Pavilion and the Hope Center
- Work Monday-Friday, 8:00am-4:30pm, with every 10th Saturday
Requirements
What you’ll need- High school diploma or GED required
- Customer service (front desk/patient facing)
- Healthcare (preferred)