Customer Service Supervisor – Patient Accounts

Dayton Children's Hospital

. Supervise the day-to-day work of the insurance billing team(s) .

Posted 9/22/2026full-timeOhio • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supervising billing operations and ensuring compliance with healthcare regulations while improving revenue cycle efficiency. Capable of leading and training teams to enhance operational workflows and resolve billing discrepancies effectively.

Highest-signal resume keywords

Healthcare Billing RegulationsPatient Financial ServicesTeam LeadershipBilling Process SupervisionAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing OperationsRevenue Cycle ManagementAccounts Receivable ManagementBilling Report ReviewCompliance Requirements

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsTime-Management SkillsProblem Resolution

Industry Keywords

Healthcare Industry StandardsPatient AccountsBilling DiscrepanciesOperational WorkflowTraining and Development

About the role

Key responsibilities & impact

Supervise the day-to-day work of the insurance billing team(s)
Ensure accurate and timely billing processes for patient accounts
Supervise billing staff
Ensure compliance with regulations, hospital policies, and healthcare industry standards
Work closely with the manager and other departments to resolve billing discrepancies
Improve revenue cycle efficiency
Maintain efficient operational workflow for insurance accounts receivable management
Oversee billing operations
Provide training and development
Handle problem resolution or escalation
Review key billing reports
Monitor performance

Requirements

What you’ll need

High school diploma required
Minimum of 2 year of experience in patient financial services or healthcare billing
Strong communication and interpersonal skills
Ability to work tactfully with patients, staff, and interdepartmental customers
Proficient in supervising billing and collection processes
Strong analytical and problem-solving skills
Ability to lead and motivate a team
Knowledge of healthcare billing regulations and compliance requirements
Excellent organizational and time-management skills