FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for residential solar and storage products, ensuring exceptional customer satisfaction through effective communication and problem resolution. Proficient in managing customer interactions and utilizing help desk software to enhance service delivery.
Highest-signal resume keywords
Customer Support ExperienceResidential Solar KnowledgeMicrosoft Office ProficiencyBilingual in French and EnglishHelp Desk Software Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting AssistanceConfiguration DiagnosisCustomer Query ResolutionSLA ComplianceCRM Management
Soft Skills
Interpersonal CommunicationActive ListeningRapport BuildingProfessional Telephone MannerSelf-Motivation
Tools & Technologies
Help Desk SoftwareMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Customer SatisfactionField SupportHome OperationsCustomer FeedbackService Knowledge
About the role
Key responsibilities & impact- Provide level 1 troubleshooting assistance for dcbel Ara products and services
- Coordinate level 2 technical support and on-site field support when required
- Resolve customer queries, recommend solutions, and guide users through product features and functionality
- Communicate with customers through chat, calls, email, and live chat
- Ensure exceptional customer satisfaction with accurate and professional responses
- Understand customers’ home setups and diagnose configuration or product issues
- Help customers manage their products and deliver meaningful customer interactions
- Meet customer support SLAs for email, chat, and telephone response times
- Escalate issues internally while owning the customer experience through resolution
- Update the internal CRM and knowledge base with customer discussions, technical issues, and resolutions
- Monitor customer complaints across channels and proactively resolve them
- Gather customer feedback and share it with internal teams
- Provide timely, accurate information about order status and service knowledge requests
- Provide feedback to the company regarding service failures and customer concerns
- Partner with Sales and Field Operations teams to meet and exceed customer service expectations
- Fill gaps in customer profiles by asking questions, building rapport, and engaging with each inquiry
Requirements
What you’ll need- Experience in front-line customer support, field support or equivalent experience
- Good understanding of residential solar and storage products, home operations and troubleshooting
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Availability for a structured shift schedule including certain evenings and weekends
- Exceptional written and oral interpersonal and communication skills
- Strong active listening skills and ability to engage with customers
- Ability to build rapport and foster positive relationships with customers and team members
- Professional and courteous telephone manner
- Self-motivated and able to work with minimal supervision
- Ability to multitask while navigating various systems and communicating with customers
- Ability to handle customer issues appropriately and escalate when necessary
- Familiarity with help desk software (asset)
- Must be fluent in French and English in all verbal and written communication
Benefits
Comp & perks- Be part of a company backed by numerous globally respected investors and holding world-changing patents
- Professional growth opportunities among blue-chip partners and a close-knit team of committed and experienced energy experts