Software Support Engineer

DCS - Designed Conveyor Systems

. Provide software support for customers with complex conveyor and robotics systems .

Posted 10/28/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting WMS, WES, and WCS systems, with strong capabilities in Linux environments and TCP/IP networking. Provides exceptional customer service and effective communication while collaborating with cross-functional teams to resolve complex software and network issues.

Highest-signal resume keywords

WMS/WES/WCS Troubleshooting SkillsLinux Command-Line ProficiencyTCP/IP Computer Networking KnowledgeBachelor's Degree In Computer ScienceStrong Troubleshooting Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WMS/WES/WCS SystemsLinux EnvironmentsTCP/IP NetworkingSoftware ArchitectureDatabase KnowledgeCloud ServicesRoot Cause AnalysisConfiguration FilesEvent LogsTrace Files

Soft Skills

Clear Verbal CommunicationClear Written CommunicationExcellent Customer Service SkillsAbility To Manage Competing PrioritiesCollaboration With Cross-Functional Teams

Tools & Technologies

Windows ServerService Desk SoftwareAutomation Systems

Industry Keywords

Warehouse ManagementWarehouse ControlWarehouse ExecutionDistribution CentersFulfillment Centers

Tech Stack

Tools & technologies

CloudLinuxTCP/IP

About the role

Key responsibilities & impact

Provide software support for customers with complex conveyor and robotics systems
Answer support calls and identify software and network issues
Perform root cause analysis and develop resolution plans
Serve as the SME on WMS/WES/WCS
Remote into customers' business-critical automation systems as part of a Service Desk team
Evaluate downtime and degraded systems using Windows server status, services, trace files, event logs, and user discussions
Troubleshoot Linux environments, including configuration files and logs
Apply knowledge of software architecture, applications, databases, and cloud services
Collaborate with Software QA and Implementation teams
Troubleshoot TCP/IP networks in the context of application issues
Provide customer clarity and document troubleshooting for failure mode analysis
Serve as primary contact for select customer sites after implementation, including site visits
Communicate with customers regarding products, services, and issue resolution
Maintain records of customer interactions, feedback, warranties, support contacts, and service discontinuance orders
Keep system and equipment information current
Follow up on unresolved issues, coordinate with departments, and ensure resolution

Requirements

What you’ll need

Bachelor's Degree in Computer Science or relevant experience
2+ years of related experience, preferably with warehouse management (WMS), warehouse control (WCS), and warehouse execution (WES) systems
Familiarity with warehouse distribution and fulfillment centers
Strong troubleshooting abilities
Clear verbal and written communication
Ability to participate in a rotational 24/7 on-call team with a 15-minute response time while on call
Excellent customer service skills
Ability to collaborate effectively with cross-functional teams
Ability to manage competing priorities
WMS/WES/WCS troubleshooting skills
Linux command-line proficiency
Experience reviewing or modifying system configuration files and parsing logs
Knowledge of software architecture, applications, databases, and cloud services
TCP/IP computer networking knowledge

Benefits

Comp & perks

Flexible PTO
Competitive salaries
Health benefits
401(k) with a 100% match up to 5%
Discretionary Profit-Sharing Program
Employee flexibility and autonomy
Community outreach opportunities
Company events and team activities
Family-like culture and casual, focused work environment