Customer Success Manager

Dealer Alchemist

. Serve as the lead point of contact for assigned dealer accounts from onboarding through ongoing management .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within the automotive marketing sector, with a strong focus on client onboarding, performance tracking, and relationship building. Proficient in utilizing CRM systems and analytics tools to drive client satisfaction and growth.

Highest-signal resume keywords

Customer Success ManagementAutomotive Marketing ExperienceGoogle Analytics ProficiencyCRM Systems MasteryStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementPerformance TrackingKPI MonitoringOnboarding ProcessesUpselling TechniquesProcess ImprovementCampaign AnalysisData InterpretationClient Growth Strategies

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationSelf-AccountabilityTime ManagementAdaptability

Tools & Technologies

Zoho CRMGoogle AnalyticsGoogle AdsMeta Ads

Industry Keywords

Automotive AdvertisingClient SatisfactionPerformance ReviewsLead ManagementVirtual Meetings

About the role

Key responsibilities & impact

Serve as the lead point of contact for assigned dealer accounts from onboarding through ongoing management
Guide new clients through onboarding to ensure early adoption and long-term satisfaction
Run proactive bi-weekly Zoom check-ins with each dealer
Monitor and interpret KPIs including pacing, cost-per-lead, lead volume, cost-per-sale, and campaign trends
Flag and escalate performance issues and track follow-ups through resolution
Maintain detailed CRM records in Zoho with same-day updates
Respond to dealer questions and internal requests within one business hour or by end of day
Collaborate with internal teams to deliver results
Identify upsell opportunities, initiate referral asks, and contribute to client growth
Track client satisfaction through tone, feedback, and performance trends
Contribute to process improvements and develop systems mastery
Deliver and track monthly performance reviews
Ensure dealer accounts are contacted every two weeks via Zoom or call
Complete new client onboarding and achieve early adoption benchmarks within 30 days

Requirements

What you’ll need

2+ years in customer success, account management, or automotive advertising
Must have automotive marketing experience
Familiarity with Google Analytics, Google Ads, Meta Ads, and CRM systems
Strong written and verbal communication skills
Confident leading client calls with camera on
High follow-through, self-accountability, and strong time management skills
Ability to receive feedback, navigate shifting priorities, and hold others accountable to shared goals
Professional appearance and presence during virtual and in-person meetings

Benefits

Comp & perks

Performance-based bonuses
Fully remote role with consistent schedule
Health, dental, and vision coverage
401(k) with company match
Structured onboarding and ongoing support
Team culture focused on reliability, collaboration, and long-term growth