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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing OEM program partnerships and delivering exceptional customer service while ensuring compliance with service level agreements. Proficient in identifying process improvements and maximizing revenue growth through effective communication and relationship-building.
Highest-signal resume keywords
OEM Program ManagementCustomer Service ExcellenceSaaS Revenue GrowthCommunication SkillsLeadership Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DealerOn CMSTechnology Customer ServiceProcess ImprovementRevenue Growth StrategiesCompliance Initiatives
Soft Skills
Problem SolvingDependabilityRelationship BuildingInitiative
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
OEM PartnershipsService Level AgreementsClient RetentionInternal CommunicationBackground Check
About the role
Key responsibilities & impact- Manage interactions with OEM program partners and keep OEM programs on task
- Liaise between Marketing and Development teams to identify improvements, bugs, and feature requests
- Build trust-based relationships with partners and clients and identify their needs
- Ensure the team consistently meets service level agreements (SLAs)
- Document and follow up on internal and external communication
- Provide superior customer service to clients
- Serve as a subject matter expert on DealerOn products, core systems, and platform functionality
- Communicate the value of DealerOn services to OEM partners
- Identify workflow and internal process efficiency improvements
- Deliver OEM program and compliance initiatives and updates to internal departments
- Ensure OEM program emails receive prompt responses from the appropriate internal department
- Represent DealerOn positively in interactions with OEMs
- Identify, nurture, and maximize revenue growth and dealer retention opportunities to grow OEM MRR
Requirements
What you’ll need- Bachelor’s degree
- Hands on experience with DealerOn’s proprietary CMS
- 10 years’ experience in technology customer service related field
- Excellent communication and leadership skills
- Dependable and takes initiative to solve problems
- Proficient in Microsoft Word, Excel, and Outlook
- Experience selling and retaining SAAS revenue with major clients
- Must be a US resident
- Successful completion of a background check as a condition of joining the team
Benefits
Comp & perks- Medical, dental and vision insurance
- Company matched 401K plan
- Flexible PTO + Sick Leave
- 6 weeks paid Parental Leave
- 8 Paid National Holidays
- Company-paid basic Life Insurance
- Voluntary supplemental Life Insurance
- Voluntary long-term/short-term disability insurance
- Voluntary Pet Insurance
- Optional Healthcare/Dependent Care FSA Account