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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in website content management and effective client relationship management, ensuring timely resolution of issues and high levels of client satisfaction. Proficient in creating training materials and documentation while collaborating with internal teams to enhance product functionality.
Highest-signal resume keywords
Website Content ManagementClient Relationship ManagementSalesforce ExperienceConflict Resolution SkillsProject Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Website Content ManagementBasic Knowledge of HTMLBasic Knowledge of CSSProject ManagementDocumentation Creation
Soft Skills
Organizational SkillsTime-Management SkillsInterpersonal SkillsConflict Resolution SkillsAbility to Thrive Under Pressure
Tools & Technologies
SalesforceDealerOn Proprietary TechnologyTaskRayContent Management System
Industry Keywords
Product ImplementationClient SatisfactionCase Workflow ManagementTraining MaterialsDynamic Environment
About the role
Key responsibilities & impact- Process and implement new product orders, including Signals, Apex, ADA, and Symphony
- Become the subject matter expert within DealerOn’s product suite
- Communicate internally and externally to implement products to completion
- Manage and process incoming case requests from clients or the live support team
- Ensure timely resolution and accurate documentation
- Identify and de-escalate challenging client or business relationships
- Participate in joint calls to ensure successful resolution and client satisfaction
- Collaborate with internal teams to improve processes and product functionality
- Manage new third-party business upon Leadership request
- Create training materials and process documentation for ancillary products
- Attend and conduct trainings related to product and feature updates
- Complete tasks from the Ready for Work queue before due dates
- Complete dealership-provided edits within DealerOn’s proprietary content management system
- Report to the Implementation Supervisor
Requirements
What you’ll need- 1 year of prior experience in website content management
- Bachelor’s degree or equivalent training
- Familiarity with DealerOn proprietary technology
- Exceptional organizational and time-management skills
- Ability to manage client emails, maintain an organized calendar, coordinate follow-ups, and oversee case workflows
- Strong conflict resolution and interpersonal skills
- Ability to identify, de-escalate, and manage complex client or business relationships
- Ability to work effectively under pressure and handle change quickly and efficiently
- Maintain good attendance and punctuality
- Experience with Salesforce
- Strong verbal and written communication
- Ability to thrive in a fluid environment
- Successful completion of a background check
- Must be a US resident
- Preferred: 2 years of prior experience in website content management
- Preferred: Basic knowledge of HTML and CSS
- Preferred: Familiarity with a dynamic environment
- Preferred: Project management experience
- Preferred: TaskRay or similar project management platform experience
Benefits
Comp & perks- Medical, dental and vision insurance
- Company matched 401K plan
- Flexible PTO + Sick Leave
- 6 weeks paid Parental Leave
- 8 Paid National Holidays
- Company-paid basic Life Insurance
- Voluntary supplemental Life Insurance
- Voluntary long-term/short-term disability insurance
- Voluntary Pet Insurance
- Optional Healthcare/Dependent Care FSA Account