IT Analyst

DealMaker

. Own the IT ticket queue and act as the first point of contact for IT requests .

Posted 10/30/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational IT skills with a focus on troubleshooting macOS and Windows environments, while ensuring compliance and security standards are met. Proficient in documentation and automation to enhance operational efficiency.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting macOS and WindowsAutomation Languages (Python, Bash, PowerShell)Strong Written CommunicationRelevant Certifications (CompTIA A+, Security+)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAutomationDocumentationIT SupportComplianceSecurityProblem SolvingOrganizational SkillsEnd-User SupportInfrastructure Management

Soft Skills

CuriosityDependabilityGood JudgmentEagerness to LearnSelf-Starter

Tools & Technologies

Google WorkspaceSlackMacOSWindowsEnterprise Tools

Certifications & Qualifications

CompTIA A+CompTIA Security+

Industry Keywords

IT OperationsSecurity ComplianceRegulatory RequirementsAudit EvidenceIT Ticketing

Tech Stack

Tools & technologies

MacOSPython

About the role

Key responsibilities & impact

Own the IT ticket queue and act as the first point of contact for IT requests
Troubleshoot office infrastructure and end-user issues across Mac and Windows devices
Grow into maintaining and owning IT requests with security implications
Help ensure systems meet compliance, security, and regulatory requirements
Bring security and compliance decisions to the Director with clear context
Maintain and build documentation so the work is repeatable and audit evidence is easy to find
Automate repeatable work to cut manual effort and errors
Work directly with the Director of IT & Information Security and learn how IT operations, security, and compliance fit together

Requirements

What you’ll need

Early-career IT experience, such as help desk, IT support, a co-op, or an internship
Curious and eager to build skills in IT operations, security, and compliance
Comfortable troubleshooting macOS and Windows, Google Workspace, Slack and other enterprise tools
Skills or understanding of automation languages such as Python, Bash, or PowerShell
Strong written communication and the habit of documenting your work
Good judgment about when to fix something and when to escalate
Problem solver who recognizes issues on their own and takes the first steps to fix them, without waiting to be asked
Organized and dependable on recurring work that nobody chases you for
Able to work from our Toronto office
Relevant diploma, degree, or certification (CompTIA A+, Security+, or similar)

Benefits

Comp & perks

Opportunity to earn equity
Shared employee benefit plan (medical, vision, & dental)
AI tools to support innovative solutions
Annual learning support
Performance-based variable compensation program with a target of 10% of base salary