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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and FinCrime processes, with a strong focus on identity verification and sanctions screening. Capable of executing tasks efficiently while maintaining high customer satisfaction in a fast-paced, team-oriented environment.
Highest-signal resume keywords
Customer Support ExperienceFinCrime KnowledgeIdentity VerificationExcellent Communication SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Identity VerificationSanctions ScreeningCase InvestigationDecision MakingPolicy Compliance
Soft Skills
Excellent Communication SkillsTeam CollaborationMultitaskingPrioritizationCustomer Satisfaction Focus
Industry Keywords
FintechOnboarding ProcessCustomer SupportFast-Paced EnvironmentRotational Shifts
About the role
Key responsibilities & impact- Provide exceptional support to customers during the account opening process
- Serve in a junior position in the first line of defence
- Review, investigate, and make decisions on onboarding cases, including identity verification and sanctions screening
- Escalate unusual activity to internal experts
- Act in accordance with written policies, procedures, and relevant guidelines
- Cooperate with other teams to provide efficient support and maintain customer satisfaction and desired outcomes with impeccable execution
Requirements
What you’ll need- Previous experience in Customer Support or FinCrime role is valued
- Ability to multitask and prioritize in a fast-paced environment
- Excellent communication skills, written and verbal
- Fluency in English, spoken and written
- Familiarity with fintech and identity verification concepts are a plus
- Ability to work both independently and collaboratively in a team-oriented environment
- Comfortable working in rotational shifts, 5 days a week, 24/7/365
Benefits
Comp & perks- Competitive compensation
- Tech gear for your job
- 30 days of paid holidays