Staff Software Engineer, Agent Product

Decagon

. Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention .

Posted 10/8/2026full-timeNew York City • New York • United StatesLead💰 $200,000 - $400,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and building AI agents for complex customer interactions, with a strong focus on Python, Typescript, and asynchronous programming. Proven ability to integrate multi-modal models and collaborate across diverse industries such as finance, healthcare, and hospitality.

Highest-signal resume keywords

Python ProgrammingTypescript ProgrammingAsynchronous ProgrammingMulti-Modal ModelsCustomer Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringAI Agent DesignSystem Failure AnalysisText and Voice ModelsCustomer Retention Strategies

Industry Keywords

Customer InteractionsEnterprise-Grade IntegrationCross-Customer TrendsContinuous IterationDeep Technology Stacks

Tech Stack

Tools & technologies

PythonTypeScript

About the role

Key responsibilities & impact

Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models
Integrate text and voice models at scale with large enterprise-grade customers
Own work end-to-end from initial implementation through continuous iteration
Collaborate directly with customers and leaders across finance, healthcare, and hospitality

Requirements

What you’ll need

8+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
Comfort digging into system failures within deep technology stacks using any tool necessary
Prior experience working with multi-modal models is advantageous

Benefits

Comp & perks

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy
Equity