Junior Customer Onboarding Specialist

Decentralized Masters

. Act as the primary point of contact for client queries during the onboarding process .

Posted 9/24/2026full-timeRemote • ArgentinaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding processes, ensuring effective communication and support throughout the transition to the Decentralized Masters platform. Proficient in maintaining accurate records and managing administrative tasks while delivering exceptional customer service.

Highest-signal resume keywords

Customer Onboarding ExperienceExcellent Communication SkillsTime Management SkillsOrganizational SkillsFamiliarity With DeFi Or Crypto

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingRecord KeepingAdministrative DutiesWord-Processing SoftwareSpreadsheetsOnline CalendarsScheduling

Soft Skills

Clear CommunicationProblem Solving

Tools & Technologies

Google SuiteGoogle CalendarZoom

Industry Keywords

DeFiCryptoCustomer Success

About the role

Key responsibilities & impact

Act as the primary point of contact for client queries during the onboarding process
Provide Zoom onboarding support to ensure a smooth transition for clients into the Decentralized Masters platform
Maintain clear and continuous communication with clients to address their queries and concerns
Escalate client queries to the relevant team members for resolution
Handle general administrative duties related to the onboarding process
Assist in maintaining accurate records and documentation

Requirements

What you’ll need

Native English speaker (or at least professional level)
Proven experience in a Customer Onboarding or Customer Success role
Familiarity with DeFi or Crypto is an added advantage
Experience with word-processing software and spreadsheets (e.g. Google Suite)
Knowledge of online calendars and scheduling (e.g. Google Calendar)
Excellent phone, email and instant messaging communication skills
Excellent time management skills
Solid organizational skills
Resume must be submitted in English

Benefits

Comp & perks

Competitive salary package
Full time
Unlimited PTO
Team off-sites
Young & dynamic culture with team members across 15+ countries
Fully Remote with a very supportive team
Ability to work from anywhere in the world