Duty Officer

DecisionPoint Corporation

. Complete the comprehensive Duty Officer training program and support the 24/7 Emergency Operations Center staff .

Posted 9/23/2026full-timeAtlanta • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in emergency operations coordination, including effective communication, triage procedures, and data management. Capable of leading training sessions and adapting to dynamic situations while maintaining attention to detail and quality control.

Highest-signal resume keywords

Emergency Operations Center ExperienceAdvanced Communication SkillsCall Triage ProceduresLeadership and CoachingPublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisQuality ControlReport GenerationCall LoggingIncident Management Structure

Soft Skills

Attention to DetailProblem-SolvingCustomer ServiceAdaptabilityTeamwork and Collaboration

Tools & Technologies

EOC Call Log System (ECLA)

Industry Keywords

Public HealthEmergency OperationsContinuity of Operations PlanSOPs and ProtocolsCultural Competence

About the role

Key responsibilities & impact

Complete the comprehensive Duty Officer training program and support the 24/7 Emergency Operations Center staff
Receive, assess, and report information according to SOPs and protocols
Receive and distribute response-related reports to internal and external partners
Triage Requests for Information, Assistance, and Resources
Coordinate with response task forces and teams to meet support requirements
Participate in meetings, briefings, and working groups
Contribute to reports and feedback mechanisms
Collaborate with operations teams and stakeholders to revise response-related documents and processes
Maintain shift-change logs and lead combined shift-change briefings
Support drills, training sessions, exercises, and emergency activations
Track and log incoming calls, faxes, and emails using established logs and the EOC call log system (ECLA)
Answer telephone calls within two rings and triage communications from public health communities, the public, CDC staff, and government agencies
Ensure complete and accurate call entries, including the 5 Ws
Log follow-up incident and event emails in ECLA
Document call closeout and final resolution in the call database
Collect, analyze, and quality-control call data
Generate daily, monthly, annual, and requested call reports
Provide weekly summaries of call volume and categories
Facilitate staff training on call triage procedures
Support Continuity of Operations Plan activities
Update emergency notification contact lists and call-triage protocols
Assist action officers with follow-up on critical EOC actions
Support Incident Management Structure responses through task tracking, information triage, staff rhythm development, and meeting management

Requirements

What you’ll need

Ability to obtain a Public Trust clearance
BA/BS in Public Health or similar, with 2+ years experience OR equivalent of 5+ years work experience and experience in an Emergency Operations Center environment
Advanced communication skills, including communication during briefings and via telephone and email
Business etiquette with internal and external points of contact
Attention to detail and proofreading skills
Ability to identify gaps in existing resources
Ability to multitask in emergency situations
Ability to adapt and be flexible with a strong sense of urgency
Strong leadership, coaching and training, problem-solving, customer service, adaptability, teamwork and collaboration, cultural competence, and technical proficiency
Ability to work extended hours as required during emergency situations

Benefits

Comp & perks

Telework may be allowed occasionally if approved by the technical monitor and COR
Opportunity to participate in training sessions, drills, and exercise activities
Equal employment opportunity and affirmative action protections