Field Operations Lead – Senior

DecisionPoint Corporation

. Lead and coordinate day-to-day field operations across USMEPCOM Headquarters and supported MEPS locations .

Posted 10/26/2026full-timeRemote • Illinois • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating field operations, incident response, and technician assignments while ensuring compliance with operational procedures and effective communication during critical incidents. Proven ability to lead technical teams and manage outage-response activities in a fast-paced environment.

Highest-signal resume keywords

Active Secret ClearanceBachelor's Degree In Information TechnologySix Years Of Experience Supporting IT OperationsTwo Years Of Experience Leading Technical TeamsExperience With Enterprise Network And Telecommunications Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident Response CoordinationField Operations ManagementTechnical Documentation DevelopmentOutage Response ProceduresRoot-Cause AnalysisOperational SchedulingService Provider CoordinationField-Support ActivitiesTroubleshooting ProceduresCompliance Verification

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationTeam CoordinationProblem-SolvingAdaptability

Tools & Technologies

Incident Response PlanTechnical Documentation ToolsField GuidesSOPsCall Trees

Industry Keywords

USMEPCOMMEPS LocationsEnterprise IT OperationsTelecommunicationsInfrastructure SupportOperational ImprovementsService RestorationContingency MeasuresEscalation ProceduresField Evidence

About the role

Key responsibilities & impact

Lead and coordinate day-to-day field operations across USMEPCOM Headquarters and supported MEPS locations
Assign field technicians based on site requirements, qualifications, workload, geographic coverage, and priorities
Develop and maintain field-support schedules, technician rosters, escalation paths, and on-call coverage
Coordinate field resources for continuous 24/7/365 outage response
Coordinate responses to network, system, application, telecommunications, power, cabling, and equipment outages
Assess field-support requests and assign personnel, equipment, vendors, or service providers
Coordinate corrective actions among service, engineering, site, carrier, utility, subcontractor, and vendor teams
Organize hourly status updates for active SEV 1 and SEV 2 incidents
Maintain incident timelines and provide operational updates to leadership, program management, and Government stakeholders
Escalate unresolved incidents, resource shortages, access problems, vendor delays, and service-restoration barriers
Coordinate temporary workarounds and contingency measures
Verify compliance with troubleshooting, safety, security, change-control, and recovery procedures
Support root-cause analysis and incident reports with field evidence
Maintain and review outage-response procedures and the Incident Response Plan
Identify gaps in readiness, coverage, tools, spares, contacts, access procedures, and documentation
Coordinate installations, equipment refreshes, maintenance, replacements, site surveys, relocations, and network cabling
Ensure site records, diagrams, equipment information, tickets, and technical documentation are updated
Track assignments, technician arrival and departure, work status, dependencies, and completion evidence
Maintain contact lists and escalation information
Develop field guides, SOPs, checklists, call trees, dispatch instructions, and recovery documentation
Monitor recurring field issues and recommend operational improvements
Provide field-operations status, accomplishments, outage statistics, risks, issues, and corrective actions for reporting
Participate in readiness reviews, after-action reviews, planning meetings, and continual service-improvement activities

Requirements

What you’ll need

Active Secret clearance or higher
Bachelor’s degree in information technology, computer science, or a related field
Six or more years of experience supporting enterprise information technology operations
At least two years of experience leading technical teams or coordinating outage-response activities
Experience coordinating technician assignments, operational schedules, incident response, or field-support activities
Experience working with enterprise network, systems, telecommunications, or infrastructure support teams
Ability to coordinate multiple technical teams and service providers during time-sensitive operational events
Ability to develop clear incident documentation, operational updates, and technical status reports
Strong written and verbal communication skills, including the ability to communicate effectively during critical incidents
Ability to participate in an on-call operational environment and support incident response outside normal business hours when required
Ability to travel to USMEPCOM Headquarters and geographically dispersed MEPS locations when required

Benefits

Comp & perks

Regular full-time employment
Remote work arrangement
On-call participation
Travel to USMEPCOM Headquarters and geographically dispersed MEPS locations as operational needs require