FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Field Support Technician – Journeyman
DecisionPoint Corporation. Provide on-site and remote technical support for USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP sites, and other supported locations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for IT infrastructure, including network connectivity, telecommunications, and structured cabling. Proficient in troubleshooting, incident management, and maintaining documentation in compliance with security and operational standards.
Highest-signal resume keywords
Active Secret ClearanceIT Field Support ExperienceNetwork Support ExperienceStructured Cabling InstallationCompTIA A+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingTelecommunications Equipment SupportEnd-User Device SupportCabling DocumentationIncident ManagementTechnical Diagram InterpretationServiceNow ExperienceVoIP SupportRouter ConfigurationFirewall Management
Soft Skills
Customer Service SkillsCommunication SkillsOrganizational SkillsProblem-Solving Skills
Tools & Technologies
VPNWireless DevicesCopper CablingFiber-Optic CablingNetwork DevicesTelecommunications CircuitsUnified Communications Equipment
Certifications & Qualifications
CompTIA Network+ CertificationCisco Certified Network AssociateCompTIA Security+ CertificationBICSI Cabling Certification
Industry Keywords
DoDM 8140.03SEV 1 Outage ResponseSEV 2 Outage ResponseCOOP ExercisesDisaster RecoveryFederal IT EnvironmentsGeographically Dispersed LocationsTechnical Implementation Guides
Tech Stack
Tools & technologiesFirewallsServiceNowVoIP
About the role
Key responsibilities & impact- Provide on-site and remote technical support for USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP sites, and other supported locations
- Diagnose and resolve network connectivity, telecommunications, cabling, hardware, software, peripheral, and end-user device incidents
- Troubleshoot LAN, WAN, internet, VPN, circuit, router, switch, firewall, wireless, and remote-site connectivity problems
- Support 24/7/365 outage response and remote-location support requirements
- Participate in scheduled on-call rotations and respond within established contractual timeframes
- Receive, document, assess, and troubleshoot outage notifications and service requests
- Execute approved troubleshooting, recovery, restoration, and contingency procedures
- Support SEV 1 and SEV 2 outage response with technical findings, action updates, and restoration status
- Coordinate with field operations, service desk, engineering teams, local IT providers, telecommunications carriers, vendors, utilities, and Government personnel
- Implement approved temporary workarounds when complete restoration is not immediately possible
- Document incident timelines, diagnostic steps, equipment status, communications, corrective actions, and final resolutions
- Collect logs, photographs, test results, configuration information, and evidence for incident reporting and root-cause analysis
- Verify service restoration with site personnel and update tickets before closure
- Install, configure, test, maintain, replace, and remove laptops, desktops, thin clients, zero clients, network devices, telecommunications equipment, and peripherals
- Support routers, switches, circuits, firewalls, wireless devices, storage devices, and other USMEPCOM-owned equipment
- Support approved software, firmware, operating-system, security, and configuration updates
- Install, terminate, test, label, troubleshoot, and document copper and fiber-optic cabling
- Maintain network racks, patch panels, cable pathways, faceplates, telecommunications spaces, and related components
- Assist with site surveys and identify equipment, cabling, network-drop, rack-space, access, power, and installation requirements
- Support MEPS relocations, technology refreshes, equipment replacements, network cutovers, and planned maintenance
- Provide end-user device support for laptops, desktops, zero clients, and thin clients
- Support VoIP handsets, mobile devices, telecommunications circuits, and related communications equipment
- Support COOP exercises, activations, equipment refreshes, and disaster-recovery activities
- Maintain trouble tickets, equipment inventories, configuration records, rack layouts, as-built diagrams, site documentation, field guides, installation instructions, troubleshooting procedures, checklists, and standard operating procedures
- Identify recurring problems and recommend troubleshooting, preventive maintenance, documentation, training, or engineering support
- Follow security, safety, change-management, asset-management, and configuration-management procedures
- Provide field-support activity, outage, risk, issue, and corrective-action information for program reporting
Requirements
What you’ll need- Active Secret clearance or higher
- Associate’s degree in information technology, networking, telecommunications, or a related field, or equivalent professional experience where permitted by the applicable labor category
- Minimum of four years of relevant experience providing IT field support, network support, telecommunications support, structured cabling, equipment installation, or related technical services
- Ability to meet applicable DoDM 8140.03 qualification requirements for the assigned work role
- Experience troubleshooting network connectivity, end-user devices, telecommunications equipment, or related IT infrastructure
- Experience installing, maintaining, or troubleshooting structured cabling and network-connected equipment
- Ability to follow technical diagrams, installation plans, rack layouts, cabling documentation, and approved recovery procedures
- Ability to maintain accurate trouble tickets, equipment records, incident notes, and technical documentation
- Ability to participate in an on-call rotation and provide after-hours incident support when required
- Ability to travel and provide hands-on support at geographically dispersed USMEPCOM and MEPS locations
- Strong customer-service, communication, organizational, and problem-solving skills
- Preferred: CompTIA A+, CompTIA Network+, Cisco Certified Network Associate, BICSI cabling or telecommunications certification, CompTIA Security+ or another certification aligned with the assigned DoDM 8140.03 work role
- Preferred: Experience supporting federal or Department of Defense IT environments, geographically dispersed enterprise locations, SEV 1 or SEV 2 outage response, ServiceNow or another enterprise IT service-management platform, copper and fiber-optic cabling, routers, switches, circuits, firewalls, VPNs, wireless devices, remote-network connections, VoIP, telecommunications circuits, mobile devices, unified communications equipment, site surveys, facility relocations, technology refreshes, network cutovers, COOP exercises, disaster recovery, mission continuity, DISA Security Technical Implementation Guides, equipment inventories, as-built diagrams, rack layouts, and site-specific configuration documentation
Benefits
Comp & perks- Travel required
- Participation in a scheduled on-call support rotation
- Equal Employment Opportunity and Affirmative Action employer