Senior Database and Application Support Engineer

DecisionPoint Corporation

. Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications .

Posted 10/26/2026full-timeRemote • Illinois • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring, diagnosing, and troubleshooting enterprise databases and applications, with a strong focus on performance, availability, and recoverability. Proficient in coordinating operational issues and supporting incident management in a federal or Department of Defense environment.

Highest-signal resume keywords

Database SupportApplication SupportIncident ManagementRoot-Cause AnalysisActive Secret Clearance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft SQL ServerOracle DatabasePostgreSQLMySQLAWS Relational Database ServicesAzure SQLDatabase ClusteringReplicationBackup and RestorationAPI Troubleshooting

Soft Skills

Problem-SolvingCommunicationCollaborationDocumentationCoordination

Tools & Technologies

ServiceNowApplication-Performance MonitoringDatabase MonitoringLoggingTracing

Certifications & Qualifications

Active Secret Clearance

Industry Keywords

Federal EnvironmentDepartment of DefenseDISA STIGsDoD RMFATOIAVACND DirectiveVulnerability-RemediationPOA&M

Tech Stack

Tools & technologies

ApacheAWSAzureCloudITSMJavaMS SQL ServerMySQLOraclePostgresPythonServiceNowSOAPSQL.NET

About the role

Key responsibilities & impact

Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications
Diagnose database outages, application dependencies, connection failures, unavailable services, authentication problems, resource constraints, performance degradation, certificate problems, and API-related issues
Troubleshoot database listeners, connection strings, connection pools, ports, drivers, service accounts, permissions, network paths, APIs, middleware, servers, cloud, storage, and security components
Review logs, monitoring data, metrics, traces, alerts, and event records to isolate faults and identify the source and scope of service disruptions
Support installation, renewal, replacement, validation, and troubleshooting of certificates
Support administration and troubleshooting of relational databases, application servers, web servers, middleware, schedulers, integration services, and background services
Participate in Outage Response Team activities and provide diagnosis, mitigation options, workarounds, recovery actions, restoration support, and service validation
Maintain incident timelines and document technical findings, actions, decisions, dependencies, communications, and restoration results
Escalate complex issues and coordinate with Task 4 enterprise IT teams and Task 7 software-development teams
Provide logs, traces, error details, reproduction steps, configuration information, and impact assessments to development teams
Validate application-code corrections, upgrades, releases, recovery procedures, and end-to-end transaction paths
Support root-cause analysis and track corrective and preventive actions through completion
Develop or execute implementation plans, upgrade procedures, test steps, validation criteria, rollback procedures, and outage contingencies
Coordinate maintenance, patching, configuration changes, migrations, and component replacements
Support backup, restoration, replication, failover, failback, high availability, and disaster-recovery capabilities
Support capacity, performance, availability, resource-utilization, vulnerability, and security-control remediation activities
Maintain dependency diagrams, interface records, certificate inventories, configuration documentation, recovery procedures, standard operating procedures, and troubleshooting guides
Recommend improvements to availability, resilience, performance, recoverability, security, and supportability

Requirements

What you’ll need

Active Secret clearance or higher
Bachelor’s degree in Computer Science, Information Systems, or a related field
Minimum of 8 years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience
Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages
Experience supporting enterprise databases and applications in a federal or Department of Defense environment
Experience with Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms
Experience with database clustering, replication, backup, restoration, failover, high availability, and disaster recovery
Experience supporting application servers, middleware, web servers, integration platforms, schedulers, and background services
Experience with Microsoft Internet Information Services, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable technologies
Experience troubleshooting REST, SOAP, API gateway, authentication, authorization, payload, timeout, and endpoint-connectivity issues
Experience managing or troubleshooting TLS certificates, trust stores, keystores, certificate bindings, and Public Key Infrastructure dependencies
Experience using application-performance monitoring, database monitoring, logging, tracing, observability, and event-management tools
Experience supporting production outages, incident bridges, service restoration, root-cause analysis, and corrective-action tracking
Experience coordinating operational issues between infrastructure engineers, database administrators, application owners, and software-development teams
Experience providing logs, traces, reproduction steps, technical findings, and impact information to developers for code-level correction
Experience validating component upgrades, software releases, database changes, application fixes, and recovery procedures
Experience applying DISA STIGs and supporting DoD RMF, ATO, IAVA, CND Directive, vulnerability-remediation, and POA&M requirements
Experience using ServiceNow or a comparable ITSM platform for incident, problem, change, configuration, and release management
Familiarity with PowerShell, Python, SQL, Bash, or other scripting and query languages used for diagnostics and automation
Ability to support after-hours outages, deployments, maintenance windows, upgrades, and recovery activities when required

Benefits

Comp & perks

After-hours work support for outages, deployments, maintenance windows, upgrades, and recovery activities when required
Remote work arrangement
Equal Employment Opportunity and Affirmative Action protections
Pay transparency protections