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Senior Field Support Technician – Deputy Lead
DecisionPoint Corporation. Provide advanced remote and on-site troubleshooting for network, telecommunications, cabling, hardware, software, end-user device, and connectivity incidents .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced troubleshooting capabilities for network connectivity, telecommunications systems, and end-user devices, while providing hands-on technical leadership and coordinating field operations. Possesses strong documentation skills and the ability to communicate effectively during operational incidents.
Highest-signal resume keywords
Active Secret ClearanceBachelor's Degree In Information TechnologyAdvanced Troubleshooting Of Enterprise Network ConnectivityExperience Coordinating TechniciansStrong Written And Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting LANTroubleshooting WANTroubleshooting VPNNetwork Equipment InstallationsCabling WorkConfiguration ChangesIncident DocumentationTechnical Diagram ReadingOutage RecoveryRoot-Cause Analysis
Soft Skills
Technical LeadershipClear Technical DirectionMentoring TechniciansProblem IdentificationCommunication Skills
Tools & Technologies
Network DevicesTelecommunications EquipmentEnd-User DevicesPatch PanelsCabling DocumentationIncident Management SystemsConfiguration RecordsField GuidesChecklistsRack Layouts
Certifications & Qualifications
DoDM 8140.03 QualificationActive Secret Clearance
Industry Keywords
Enterprise IT OperationsField ServicesTelecommunicationsCablingIncident ManagementOutage ResponseTechnical PlanningDisaster RecoveryService RestorationContinuous Improvement
About the role
Key responsibilities & impact- Provide advanced remote and on-site troubleshooting for network, telecommunications, cabling, hardware, software, end-user device, and connectivity incidents
- Serve as deputy to the Field Operations Lead and perform lead responsibilities during assigned periods or absences
- Coordinate field technicians during incidents, installations, refreshes, site moves, and restoration activities
- Assign work, clarify technical priorities, monitor progress, and escalate barriers
- Provide hands-on technical leadership during installations, equipment replacements, network cutovers, and outage recovery
- Support 24/7/365 outage response and remote-location support
- Receive, assess, document, and triage outage notifications
- Support SEV 1 and SEV 2 incidents and provide status information to incident leadership
- Maintain accurate incident timelines and documentation
- Coordinate with service desks, engineering teams, providers, vendors, utilities, carriers, and third parties
- Implement approved workarounds and contingency measures
- Collect evidence for root-cause analysis and incident reporting
- Verify service restoration and update tickets and incident records
- Troubleshoot LAN, WAN, internet, VPN, circuit, router, switch, firewall, and remote-site connectivity issues
- Configure, install, test, maintain, and replace end-user devices, network devices, telecommunications equipment, and peripherals
- Support network equipment installations, patching, firmware updates, operating-system upgrades, and secure configurations
- Perform and oversee copper and fiber cabling work, patch-panel changes, rack maintenance, cable testing, labeling, and documentation
- Conduct site surveys and support equipment relocations, COOP exercises, backup restoration, and disaster recovery
- Maintain inventories, configuration records, as-built diagrams, rack layouts, field guides, procedures, and checklists
- Review field-work documentation and mentor technicians
- Identify recurring problems and recommend preventive actions and improvements
- Provide field-support metrics, outage information, risks, issues, and corrective actions for program reporting
- Participate in incident reviews, readiness reviews, technical planning, and continual-improvement activities
Requirements
What you’ll need- Active Secret clearance or higher
- Bachelor’s degree in information technology, networking, computer science, or a related field, or equivalent professional experience where permitted by the applicable labor category
- Minimum of six years of relevant experience supporting enterprise IT operations, field services, network connectivity, telecommunications, cabling, or related infrastructure
- Ability to meet the applicable DoDM 8140.03 qualification requirements for the assigned work role
- Advanced experience troubleshooting enterprise network connectivity, end-user equipment, telecommunications systems, or related IT infrastructure
- Experience coordinating technicians or providing hands-on technical leadership during incidents, installations, cutovers, or outage recovery
- Experience supporting remote users or geographically dispersed operating locations
- Ability to read and work from technical diagrams, rack layouts, cabling documentation, installation plans, and recovery procedures
- Ability to document incidents, troubleshooting actions, configuration changes, installations, and final resolutions accurately
- Strong written and verbal communication skills, including the ability to provide clear technical direction during operational incidents
- Ability to participate in an on-call rotation and provide after-hours support when required
- Ability to travel and provide on-site support at USMEPCOM and MEPS locations when required
Benefits
Comp & perks- Regular full-time employment
- Remote work arrangement
- Travel and on-site support opportunities
- Participation in 24/7/365 outage-response support
- On-call and after-hours support rotation