Senior Site Support Technician / ORT Analyst

DecisionPoint Corporation

. Provide dedicated on-site IT support at the USMEPCOM COOP facility .

Posted 10/26/2026full-timeIndianapolis • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, systems administration, and network infrastructure management, with a strong focus on COOP and disaster recovery processes. Proficient in troubleshooting and restoring services while maintaining accurate documentation and incident timelines.

Highest-signal resume keywords

Active Secret ClearanceSystems AdministrationNetwork AdministrationDisaster RecoveryTechnical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LAN AdministrationNetwork Equipment ConfigurationTroubleshootingBackup and RestorationIncident ManagementTelecommunications SupportInfrastructure SupportService RestorationOperational ReadinessCOOP Exercises

Soft Skills

Customer ServiceCoordinationWritten CommunicationVerbal CommunicationTechnical Problem-Solving

Tools & Technologies

SwitchesRoutersFirewallsStorage DevicesEnd-User DevicesNetwork Monitoring ToolsConfiguration Management ToolsIncident Management SystemsDocumentation ToolsVirtualization Technologies

Industry Keywords

COOPDisaster RecoveryOutage ResponseTechnical DocumentationIncident ResponseOperational ReadinessService Desk CoordinationInfrastructure ManagementTelecommunicationsEnterprise Networks

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Provide dedicated on-site IT support at the USMEPCOM COOP facility
Administer LANs and support end-user devices, telecommunications, and general infrastructure
Configure, install, test, maintain, and troubleshoot switches, routers, circuits, firewalls, storage devices, and related network equipment
Support laptops, desktops, thin clients, zero clients, peripherals, printing, authentication, software, hardware, and workstation issues
Monitor systems and network services for outages, degradation, capacity constraints, and abnormal conditions
Receive, document, assess, and escalate outage notifications and operational issues
Participate in Outage Response Team activities and provide immediate technical response during incidents and mission-impacting outages
Support SEV 1 and SEV 2 response by documenting actions, maintaining technical timelines, and providing status information
Coordinate restoration with network, systems, storage, virtualization, database, application, cybersecurity, telecommunications, field-support, and Service Desk teams
Coordinate with utilities, carriers, vendors, and third-party providers to restore service
Implement approved workarounds or contingency measures and validate service restoration
Collect logs, system information, test results, screenshots, photographs, and other incident evidence
Maintain and test system and configuration backups; perform or support restoration from backups
Participate in quarterly COOP exercises, including failover, recovery, restoration, validation, and readiness testing
Record exercise events, issues, decisions, workarounds, results, and corrective actions
Identify deficiencies and track corrective actions through resolution
Support COOP technology refreshes and modernization activities
Perform Enhanced Trust Agent duties when trained, authorized, and assigned
Maintain inventories, configurations, network diagrams, rack layouts, circuit records, asset information, and recovery documentation
Develop and update SOPs, recovery checklists, activation instructions, troubleshooting guides, and field documentation
Maintain incident, request, change, configuration, asset, backup, restoration, and exercise records
Provide COOP readiness, exercise, outage, risk, issue, backup, and corrective-action information for program reporting

Requirements

What you’ll need

Active Secret clearance or higher
Associate’s degree in information technology or a related field, or equivalent professional experience
Minimum of seven years of relevant experience in systems administration, network administration, infrastructure support, COOP/disaster recovery, outage response, or a related technical discipline
Experience providing hands-on support for enterprise networks, systems, end-user devices, telecommunications, or related infrastructure
Experience troubleshooting and restoring network, system, telecommunications, or end-user services
Experience supporting backups, restoration, continuity exercises, disaster recovery, or operational-readiness activities
Ability to work on site in Indianapolis, Indiana
Ability to participate in staggered scheduling supporting on-site coverage from 0600 through 1800 Central Time on weekdays
Ability to report to the COOP site within 60 minutes when assigned to the activation roster
Ability to participate in quarterly COOP exercises lasting approximately one to three days
Ability to support after-hours, weekend, holiday, surge, or 24/7 emergency coverage during exercises, outages, or COOP activation
Ability to maintain accurate incident timelines, configuration records, recovery procedures, test results, and technical documentation
Strong written, verbal, customer-service, coordination, and technical problem-solving skills

Benefits

Comp & perks

Regular full-time employment
24/7/365 remote or on-site support participation during COOP exercises, COOP activation, or mission-critical incidents
Potential after-hours, weekend, holiday, surge, and emergency support opportunities/requirements