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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for Dedalus Healthcare products, including troubleshooting, preventive maintenance, and application training. Proficient in technical services operations and capable of adapting to changing priorities while maintaining strong communication and organizational skills.
Highest-signal resume keywords
Dedalus Healthcare Software KnowledgeCustomer Support SkillsLinux Operating System KnowledgeWindows Server Operating System KnowledgeTechnical Services Operations Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Preventive MaintenanceCorrective ActionsPerformance AnalysisSystem Issue InvestigationApplication TrainingConfiguration Manual DevelopmentNetworking Knowledge
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal CommunicationOrganizational SkillsTime-Management Skills
Tools & Technologies
MS OfficeInternet-Based Knowledge Management Systems
Industry Keywords
Healthcare EnvironmentHospital WorkflowsProduct Release Processes
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Respond to customer-submitted tickets, providing clear, accurate, and effective guidance and direction.
- Perform preventive maintenance and corrective actions for Dedalus Healthcare products related to operational processes.
- Provide solutions to improve the customer’s day-to-day activities.
- Install software and hardware and perform performance analyses as needed.
- Investigate system issues and defects and apply fixes, workarounds, or other reconciliation techniques.
- Conduct application training for users and maintain up-to-date knowledge of the system.
- Negotiate satisfactory resolutions for end users at various technical and management levels.
- Develop configuration and operations manuals related to Dedalus Healthcare products.
- Address questions, adjust processes, and correct operational and system errors to ensure the proper functioning of the contracted scope.
Requirements
What you’ll need- Currently pursuing a degree in Information Systems, Computer Science, Computer Engineering, Systems Analysis, or a related field.
- Excellent verbal, written, and interpersonal communication skills.
- Prior knowledge of Dedalus Healthcare software or similar products, hospital workflows, and a proven ability to learn new technologies.
- Excellent computer skills, including MS Office and Internet-based knowledge management systems.
- Proven organizational and time-management skills.
- Demonstrated ability to adapt to change and manage priorities.
- Strong customer service skills when interacting with internal and external customers.
- Strong understanding of technical services operations, product release processes, and the healthcare environment.
- Must be eligible for domestic or international travel as required by the company.
- Must be available to provide customer support at varying hours, including during customers’ operating hours.
- Knowledge of Linux and Windows Server operating systems.
- Knowledge of networking.
Benefits
Comp & perks- Engaging and rewarding work experience
- Culture that encourages learning and innovation
- Collaboration and improvement of clinical processes
- Inclusive and diverse work environment
- Opportunity to make an impact on healthcare delivery
- Opportunity to work with a multinational team