IT Support Technician II

Dedicated IT

. Resolve client issues through support tickets while meeting SLA requirements .

Posted 9/15/2026full-timeDallas • Nevada • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support and technical troubleshooting, particularly in Managed Service Provider environments. Proficient in managing support tickets, mentoring team members, and ensuring compliance with HIPAA standards while providing exceptional service to healthcare clients.

Highest-signal resume keywords

Client SupportTechnical TroubleshootingManaged Service Provider ExperienceEMR/EHR CoordinationConnectWise Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Helpdesk SupportWindows/Mac OS Software SupportOffice 365 ManagementDNS TroubleshootingDHCP ConfigurationVPN TroubleshootingFirewall ConfigurationActive Directory AdministrationEMR Systems SupportTechnical Documentation

Soft Skills

MentorshipProfessional DemeanorCollaboration

Tools & Technologies

ConnectWiseSharePointOneDriveMedical SoftwareWorkstation Hardware

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare ITHIPAA ComplianceManaged Service ProviderTechnical SupportClient Projects

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Resolve client issues through support tickets while meeting SLA requirements
Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service
Handle basic to complex issues requested by end users
Document detailed notes, track time accurately, and update technical documentation
Manage email tickets and escalate to Escalation Engineer when needed
Mentor teammates and train users on supported software and hardware
Identify and communicate potential major incidents to the Team Lead
Troubleshoot and create workarounds when standard procedures do not apply
Assist with software installations and vendor management
Maintain timely case follow-up and keep clients updated
Collaborate on client projects with the fCIO and POD teammates
Provide support through calls, chat, and email using ConnectWise

Requirements

What you’ll need

High School Diploma or GED required
2-3 years in a helpdesk or similar advanced technical role, required
Prior experience in a Managed Service Provider (MSP), required
Previous Healthcare IT experience preferred
Familiarity with supporting medical clients, EMR systems, and HIPAA compliance preferred
Experience with ConnectWise preferred
Familiarity with troubleshooting medical software and equipment is a plus
Support workstation hardware, Windows/Mac OS software, and mobile devices
Manage and troubleshoot Office 365, SharePoint, OneDrive, and collaboration tools
Basic troubleshooting of DNS, DHCP, VPN, and firewall configurations
Support Windows environments and virtual servers
File permissions and Active Directory administration
EMR/EHR vendor coordination
Ability to provide end-user training and mentorship
Professional demeanor for executive and senior leadership support
Ability to perform periodic onsite fieldwork, including bending, kneeling, crouching, lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more
Ability to safely climb ladders, work at elevated heights, and stand or walk for extended durations

Benefits

Comp & perks

Career planning
Career advancement opportunities
Education/certification reimbursement
Work/life balance
Medical, dental, and vision coverage
401K with company match
8 paid company holidays
3 weeks of paid time off
Additional week of sick leave
Ongoing learning and development opportunities
Supportive, collaborative, people-focused culture