Forward Deployment Engineer

DeepHealth

. Own the AI adoption strategy for the Viewer, defining requirements, expected customer impact and success criteria .

Posted 10/12/2026full-timeRemote • Massachusetts • United StatesSeniorLead💰 $125,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI adoption strategies and customer-facing technical leadership within healthcare IT, particularly in medical imaging and clinical systems. Proficient in DICOM, HL7, and radiology workflows, with a strong focus on configuration, troubleshooting, and implementation support.

Highest-signal resume keywords

AI Adoption StrategyDICOM KnowledgeCustomer-Facing Technical RoleRadiology Clinical WorkflowConfiguration and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DICOMHL7 v2Configuration of Diagnostic ViewersTroubleshooting of Enterprise ImagingClinical AI Applications DeploymentCloud-Hosted ApplicationsNetworkingSSO/AuthenticationData Privacy ComplianceITIL Practices

Soft Skills

Communication with ExecutivesTraining and CoachingProblem-Solving

Tools & Technologies

Microsoft Office

Certifications & Qualifications

CIIPPARCAARRT(R)

Industry Keywords

Healthcare ITMedical ImagingClinical SystemsPACSRegulated Medical Device Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the AI adoption strategy for the Viewer, defining requirements, expected customer impact and success criteria
Design and configure the Viewer for assigned customers by mapping clinical reading workflows to product configuration
Lead technical discovery covering HL7 and DICOM data flows, integrations, migration data, network and security requirements
Partner with implementation teams to apply learnings and best practices to customer configurations
Train and coach implementation teams and customer administrators
Publish configuration standards, baselines and deployment playbooks
Serve as customer-facing technical lead during go-lives, hypercare and escalations
Provide implementation support and resolve complex Viewer issues through reproduction, root cause analysis and engineering collaboration
Convert recurring customer needs into standardized workflows and product requirements
Triage, document and track engineering defects through resolution and customer closure
Configure, deploy and support AI-enabled workflows and agents as released
Coordinate rollout, site readiness and customer adoption with Technical Delivery and Product teams
Validate releases and hotfixes against representative customer configurations
Monitor service health, participate in incident response and drive reliability improvements with engineering
Transition best practices to Service and Solution Delivery teams and plan product changes for commercial readiness

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience (required)
8+ years of overall experience in healthcare IT, medical imaging or clinical systems (required)
5+ years in a customer-facing technical role for PACS or enterprise imaging (required)
In-depth knowledge of DICOM and working knowledge of HL7 v2 (required)
Hands-on configuration and troubleshooting of diagnostic or enterprise imaging viewers (required)
Strong understanding of radiology clinical workflow, including RIS, worklists, reading and reporting (required)
Working knowledge of cloud-hosted applications, networking and SSO/authentication (required)
Ability to communicate technical decisions to radiologists, IT leaders and executives, including in escalated situations (required)
Microsoft Office experience (required)
Imaging informatics or clinical credential such as CIIP, PARCA or ARRT(R) (preferred)
Experience deploying or supporting clinical AI applications in radiology (preferred)
Experience in a regulated medical device environment and with ITIL practices (preferred)
Follows data privacy, compliance, safety and confidentiality standards
Ability to travel domestically/internationally up to 25%

Benefits

Comp & perks

Remote work in the United States
Domestic/international travel up to 25%