Forward Deployment Engineer, Reporting

DeepHealth

. Own technical solution design and Reporting Pro configuration for assigned customers .

Posted 10/12/2026full-timeRemote • Massachusetts • United StatesSeniorLead💰 $125,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical solution design and configuration for radiology reporting systems, with a strong focus on customer engagement and workflow optimization. Proficient in managing AI-enabled reporting workflows and ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Technical Solution DesignRadiology Reporting SystemsHL7 v2 KnowledgeAI-Assisted Report GenerationRegulated Medical Device Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration of Report TemplatesStructured ReportingSpeech RecognitionClinical Workflow UnderstandingDICOM and PACS IntegrationCloud-Hosted ApplicationsData Privacy ComplianceIncident ResponseRoot-Cause AnalysisMigration Planning

Soft Skills

Customer-Facing CommunicationTraining and CoachingCollaborationProblem-SolvingTechnical Leadership

Tools & Technologies

PowerScribeFluencyMicrosoft OfficeReporting ProRISEHR

Certifications & Qualifications

CIIPPARCAARRT(R)

Industry Keywords

Healthcare ITMedical ImagingClinical SystemsFDA 21 CFR 820ISO 13485IEC 62304

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own technical solution design and Reporting Pro configuration for assigned customers
Map reporting workflows to configuration, including report templates, macros, structured reporting, speech recognition, sign-off and addendum rules, critical results and user roles
Lead technical discovery with customers and implementation teams
Assess legacy reporting systems, HL7 order/result flows, report distribution to RIS and EHR, and network/security requirements
Build and validate report templates and structured reporting content with radiologists
Plan migration of templates and macros from legacy reporting systems through cutover
Train and coach implementation teams and customer reporting administrators
Publish configuration standards, template libraries and deployment playbooks
Serve as customer-facing technical lead during go-lives, hypercare and escalations
Provide L3 implementation support for Reporting Pro issues, including report delivery failures and root-cause analysis
Convert recurring customer needs into standardized workflows and product requirements
Triage, document and track reproducible engineering defects through resolution
Monitor service health, participate in incident response and drive reliability improvements
Own the AI adoption strategy for Reporting Pro and define requirements, customer impact and success criteria
Configure, deploy and support AI-enabled reporting workflows, including AI report drafting using priors and clinical data
Coordinate rollout, site readiness and customer adoption with Technical Delivery and Product teams
Validate releases and hotfixes against representative customer configurations before and after deployment
Collaborate with Forward Deployment Engineering, Technical Delivery, Product, Service and Solution Delivery teams

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience (required)
8+ years of overall experience in healthcare IT, medical imaging or clinical systems
5+ years in a customer-facing technical role for radiology reporting systems such as PowerScribe, Fluency or similar
Working knowledge of HL7 v2, including ADT, ORM and ORU flows
Hands-on configuration of report templates, macros, structured reporting and speech recognition
At least one reporting system go-live or migration
Strong understanding of radiology clinical workflow, including RIS, worklists, reading, dictation, sign-off and critical results communication
Working knowledge of cloud-hosted applications, storage, networking and SSO/authentication
Ability to communicate technical decisions to radiologists, IT leaders and executives, including in escalated situations
Microsoft Office experience
Imaging informatics or clinical credential such as CIIP, PARCA or ARRT(R) preferred
Experience with AI-assisted or LLM-based report generation in radiology preferred
Working knowledge of DICOM and PACS integration preferred
Experience in a regulated medical device environment, including FDA 21 CFR 820, ISO 13485 and IEC 62304
Follow data privacy, compliance, safety and confidentiality standards
Must follow applicable employment laws, DeepHealth policies and procedures
Must work regularly as scheduled and maintain satisfactory attendance

Benefits

Comp & perks

Remote work in the United States
Domestic/international travel up to 25%