Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
DeepHealth

Technical Services Engineer

DeepHealth

. Provide expert first-point-of-contact support and troubleshooting for users .

Posted 10/23/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and troubleshooting within healthcare environments, with a strong focus on customer relationship management and compliance with regulatory standards. Proficient in managing complex technical issues and collaborating across teams to enhance support processes.

Highest-signal resume keywords
5+ Years IT Support ExperienceHealthcare IT Systems FamiliarityWindows And Linux System AdministrationTicketing Systems And ITIL ProcessesStrong Customer Relationship Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT SupportTroubleshootingNetworkingPC And Server HardwareCommand Line ProficiencyComplex Application TroubleshootingWindows Operating SystemsLinux System AdministrationEMR And Clinical Software FamiliarityAnalytical Skills
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationAbility To Manage Multiple TasksCollaboration Across TeamsFlexibility To Work Varied Hours
Tools & Technologies
Ticketing SystemsPACSRadiology SoftwareDICOMHL7
Certifications & Qualifications
CompTIA LinuxRHCARHCTCCNACCNP
Industry Keywords
Healthcare InformaticsRegulatory ComplianceData PrivacySafety StandardsUniversal Safety Precautions

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Provide expert first-point-of-contact support and troubleshooting for users
  • Coordinate projects and own tasks while serving as the primary customer communication contact
  • Serve as the primary implementation resource for client projects from kick-off through completion
  • Provide second-level support for healthcare IT systems and resolve escalated technical issues
  • Respond to inquiries via phone, email, and ticketing systems
  • Monitor the support queue, triage incoming tickets, and assign them to appropriate teams
  • Collaborate with IT, Product, and Engineering teams to resolve complex issues
  • Maintain detailed records of incidents, solutions, and workflows in the ticketing system
  • Improve support processes and the knowledge base
  • Ensure compliance with regulatory standards and internal IT policies
  • Support key customers and maintain positive relationships by providing updates and guidance
  • Travel occasionally as required

Requirements

What you’ll need
  • 5+ years of experience in an IT support role
  • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience
  • Proven IT support experience, preferably in healthcare or clinical environments
  • Strong customer relationship and call center support skills
  • Strong IT, networking, and general computer skills
  • Hands-on experience with PC and server hardware platforms and command lines on Linux and Windows
  • Experience troubleshooting complex applications and software products
  • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration
  • Familiarity with healthcare IT systems, including EMR and clinical software
  • Experience with ticketing systems and ITIL-based support processes
  • Knowledge of archival and storage media
  • Excellent troubleshooting, diagnostic, and analytical skills
  • Strong written and verbal communication skills
  • Ability to manage multiple tasks, work under pressure, and collaborate across teams
  • Flexibility to work varied hours and participate in on-call rotations
  • PACS/Radiology/DICOM/HL7 experience (Preferred)
  • Radiology workflow experience (Preferred)
  • CompTIA Linux, RHCA, or RHCT certification (Preferred)
  • CCNA/CCNP certification (Preferred)
  • Proficiency in additional languages, particularly for EU or international regions (Preferred)
  • Must follow applicable employment laws and DeepHealth policies
  • Must follow data privacy, compliance, safety, and confidentiality standards
  • Must practice universal safety precautions
  • Must maintain satisfactory attendance and punctuality

Benefits

Comp & perks
  • Remote work
  • Occasional travel may be required