Technical Services Engineer

DeepHealth

. Provide expert first-point-of-contact support and troubleshooting for users .

Posted 10/23/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, particularly within healthcare environments, with a strong focus on troubleshooting, customer relationship management, and compliance with regulatory standards. Proficient in managing projects and collaborating across teams to enhance support processes and maintain effective communication.

Highest-signal resume keywords

5+ Years IT Support ExperienceHealthcare IT Systems FamiliarityWindows and Linux System AdministrationITIL-Based Support ProcessesCompTIA Linux Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Complex ApplicationsPC and Server Hardware PlatformsCommand Line on Linux and WindowsWindows Operating SystemsAnalytical SkillsDiagnostic SkillsTicketing Systems ExperienceNetworking SkillsHealthcare Informatics KnowledgeArchival and Storage Media Knowledge

Soft Skills

Strong Customer Relationship SkillsExcellent Written CommunicationExcellent Verbal CommunicationAbility to Manage Multiple TasksCollaboration Across Teams

Tools & Technologies

Ticketing SystemsEMR SoftwareClinical SoftwarePACSDICOMHL7

Certifications & Qualifications

CompTIA LinuxRHCARHCTCCNACCNP

Industry Keywords

Healthcare ITClinical EnvironmentsData PrivacyCompliance StandardsSafety Standards

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide expert first-point-of-contact support and troubleshooting for users
Coordinate projects and own tasks while serving as the primary customer communication and issue-resolution contact
Serve as the primary implementation resource for client projects from kick-off through completion
Provide second-level support for healthcare IT systems and resolve escalated technical issues
Respond to inquiries via phone, email, and ticketing systems
Monitor the support queue, triage incoming tickets, and assign them to appropriate product or functional teams
Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues
Maintain detailed incident, solution, and workflow records in the ticketing system
Improve support processes and the knowledge base
Ensure compliance with regulatory standards and internal IT policies
Support key customers, maintain positive relationships, and provide updates and guidance

Requirements

What you’ll need

5+ years of experience in an IT support role
Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience
Proven IT support experience, preferably in healthcare or clinical environments
Strong customer relationship and call center support skills
Strong IT, networking, and general computer skills
Hands-on experience with PC and server hardware platforms and command lines on Linux and Windows
Experience troubleshooting complex applications and software products
Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration
Familiarity with healthcare IT systems, including EMR and clinical software
Experience with ticketing systems and ITIL-based support processes
Knowledge of archival and storage media
Excellent troubleshooting, diagnostic, and analytical skills
Strong written and verbal communication skills
Ability to manage multiple tasks, work under pressure, and collaborate across teams
Flexibility to work varied hours and participate in on-call rotations
PACS/Radiology/DICOM/HL7 experience (Preferred)
Radiology workflow experience (Preferred)
CompTIA Linux, RHCA, or RHCT certification (Preferred)
CCNA/CCNP certification (Preferred)
Proficiency in additional languages, particularly for EU or international regions (Preferred)
Follow data privacy, compliance, safety, confidentiality, and applicable employment standards
Work regularly as scheduled and maintain satisfactory attendance

Benefits

Comp & perks

Occasional travel may be required
Remote work arrangement