Technical Support Engineer

DeepHealth

. Serve as a dedicated technical support resource for strategic and high-value customer accounts .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support for healthcare IT systems, particularly in radiology and medical imaging environments, with strong skills in troubleshooting, customer relationship management, and incident resolution. Proficient in managing complex technical issues across various platforms while ensuring compliance with data privacy and confidentiality standards.

Highest-signal resume keywords

Technical Support ExperiencePACS, RIS, DICOM, HL7, EMR SupportWindows and Linux System AdministrationMSSQL Database ManagementCustomer Service and Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingWindows Operating SystemsLinux System AdministrationMSSQL Database ManagementNetworking ConceptsCloud-Based IntegrationsScripting and Data SerializationIncident InvestigationRoot Cause AnalysisITIL-Based Support Processes

Soft Skills

Excellent Communication SkillsRelationship ManagementAbility to Manage Multiple PrioritiesCollaboration Across TeamsCustomer-Facing Communication

Tools & Technologies

Ticketing SystemsTechnical Monitoring PlatformsHealthcare IT SystemsCloud EnvironmentsOperational Health Metrics

Certifications & Qualifications

CCNACCNPCompTIA Linux+RHCARHCT

Industry Keywords

Healthcare ITRadiology WorkflowMedical ImagingEnterprise PACS/RIS SupportData Privacy Compliance

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Serve as a dedicated technical support resource for strategic and high-value customer accounts
Provide white-glove technical support and personalized customer service
Build relationships with customer IT personnel, clinical users, system administrators, and stakeholders
Respond to inquiries through phone, email, and ticketing systems
Own customer issues from investigation through resolution and provide ongoing updates
Troubleshoot PACS, RIS, DICOM, HL7, EMR, database, networking, infrastructure, integration, and cloud issues
Analyze logs, system events, database information, and monitoring tools
Troubleshoot across Windows and Linux environments
Perform approved maintenance, upgrades, patches, and configuration changes
Validate system functionality after maintenance and incident resolution
Escalate complex issues with complete documentation and supporting evidence
Monitor tickets and incidents, prioritize by severity and SLA requirements, and coordinate escalations
Collaborate with PACS, RIS, Interoperability, Engineering, Infrastructure, IT, Product, Project Management, and Customer Success teams
Assist with incident investigations, root cause analysis, post-incident reviews, and service restoration
Maintain incident, troubleshooting, resolution, and system-change records
Develop technical documentation, troubleshooting guides, knowledge base articles, and customer-specific procedures
Contribute to support-process and workflow improvements
Participate in implementations, upgrades, migrations, integrations, go-live activities, testing, validation, and technical enhancements
Monitor customer environments, alerts, performance indicators, service availability, and operational health metrics
Participate in scheduled maintenance, operational readiness checks, on-call rotations, after-hours support, and critical incident response
Provide technical guidance and product/service training to customers
Explain technical issues, workflows, configurations, and resolutions to technical and non-technical audiences

Requirements

What you’ll need

Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
Minimum of 5 years of experience in IT support, technical troubleshooting, or related technical roles
Experience supporting healthcare IT systems, preferably in radiology or medical imaging environments
Strong knowledge of Windows operating systems, including Windows 7 and above and Windows Server
Strong Linux system administration and command-line experience
Experience with MSSQL database management and relational database technologies
Strong understanding of networking concepts, troubleshooting, and infrastructure support
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems
Experience troubleshooting complex software applications and healthcare technology solutions
Experience with public cloud environments and cloud-based integrations
Familiarity with scripting, data serialization, and reporting tools such as SSRS
Experience using ticketing systems and ITIL-based support processes
Strong customer service, relationship management, and technical support experience
Excellent written and verbal communication skills with technical and non-technical audiences
Ability to independently investigate and manage technical issues and recognize when escalation is necessary
Ability to manage multiple priorities and work effectively under pressure
Ability to collaborate across technical and business teams
Ability to provide professional and timely customer communication throughout the incident lifecycle
Flexibility to work varied schedules and participate in on-call rotations
Strong understanding of PC/server hardware platforms and general IT infrastructure
Compliance with employment, data privacy, safety, and confidentiality standards
Candidate must sit in Mountain or Pacific Time
Preferred: CCNA or CCNP certification
Preferred: CompTIA Linux+, RHCA, or RHCT certification
Preferred: Radiology workflow experience
Preferred: Healthcare or clinical IT experience
Preferred: Advanced healthcare imaging and workflow technology knowledge
Preferred: Enterprise PACS/RIS support experience
Preferred: High-priority or strategic customer account support experience
Preferred: Cloud-hosted healthcare application and infrastructure experience
Preferred: Technical monitoring and alerting platform experience
Preferred: Incident investigation and root cause analysis experience
Preferred: Customer-facing escalation management and SLA-driven support experience

Benefits

Comp & perks

Remote work arrangement
Domestic/international travel up to 10%
On-call and after-hours support participation as required
Customer and technical training opportunities
Participation in technical projects, implementations, upgrades, migrations, integrations, and enhancements