Technical Support Engineer

DeepHealth

. Serve as a dedicated technical support resource for strategic and high-value customer accounts .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting healthcare IT systems, including PACS, RIS, DICOM, and EMR, while providing exceptional technical support and customer service. Proficient in managing incidents, performing root cause analysis, and collaborating across technical teams to enhance system performance and customer satisfaction.

Highest-signal resume keywords

Healthcare IT SupportPACS/RIS TroubleshootingWindows And Linux AdministrationSQL Database ManagementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingNetworking ConceptsCloud IntegrationsScripting And Data SerializationIncident ManagementSystem MonitoringDatabase TechnologiesHealthcare Imaging TechnologiesConfiguration ManagementTechnical Documentation

Soft Skills

Excellent Communication SkillsRelationship ManagementAbility To Work Under PressureCollaboration Across TeamsFlexibility In Scheduling

Tools & Technologies

Ticketing SystemsITIL-Based Support ProcessesMonitoring And Alerting PlatformsHealthcare IT ApplicationsCloud-Based Solutions

Certifications & Qualifications

CCNACCNPCompTIA Linux+RHCARHCT

Industry Keywords

Healthcare InformaticsRadiology WorkflowClinical IT EnvironmentsData Privacy ComplianceSLA-Driven Support

Tech Stack

Tools & technologies

CloudLinuxSQL

About the role

Key responsibilities & impact

Serve as a dedicated technical support resource for strategic and high-value customer accounts
Provide white-glove support through phone, email, and ticketing systems
Own customer issues from investigation through resolution and provide proactive status updates
Troubleshoot PACS, RIS, DICOM, HL7, EMR, networking, databases, integrations, infrastructure, and healthcare IT applications
Analyze logs, system events, database information, and monitoring tools
Troubleshoot Windows and Linux environments, SQL databases, application servers, network connectivity, and cloud integrations
Perform approved maintenance, updates, upgrades, patches, and configuration changes
Monitor and prioritize incidents according to severity, customer impact, urgency, and SLAs
Coordinate escalations with PACS, RIS, Interoperability, Engineering, Infrastructure, and other technical teams
Assist with incident investigations, root cause analysis, post-incident reviews, and service restoration
Maintain detailed ticket, incident, troubleshooting, resolution, and system-change records
Develop technical documentation, troubleshooting guides, knowledge-base articles, and customer-specific procedures
Contribute to support-process, incident-management, workflow, and resolution-time improvements
Collaborate on implementations, upgrades, migrations, integrations, technical enhancements, testing, validation, and go-live activities
Monitor customer environments, system alerts, performance indicators, service availability, and operational health metrics
Participate in scheduled maintenance, operational-readiness checks, on-call rotations, after-hours support, and critical incident response
Provide customer training and technical guidance on system functionality, configurations, troubleshooting, and best practices
Report to and provide progress updates to the SAT Lead

Requirements

What you’ll need

Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience (required)
Minimum of 5 years of experience in IT support, technical troubleshooting, or related technical roles (required)
Experience supporting healthcare IT systems, preferably within radiology or medical imaging environments (required)
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server)
Strong Linux system administration and command-line experience
Experience with MSSQL database management and relational database technologies
Strong understanding of networking concepts, troubleshooting, and infrastructure support
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems
Proven experience troubleshooting complex software applications and healthcare technology solutions
Experience with public cloud environments and cloud-based integrations
Familiarity with scripting, data serialization, and reporting tools such as SSRS
Experience using ticketing systems and ITIL-based support processes
Strong customer service, relationship management, and technical support experience
Excellent written and verbal communication skills with technical and non-technical audiences
Ability to independently investigate and manage technical issues and recognize when escalation is necessary
Ability to manage multiple priorities and work effectively under pressure
Ability to collaborate across cross-functional technical and business teams
Flexibility to work varied schedules and participate in on-call rotations
Strong understanding of PC/server hardware platforms and general IT infrastructure
Preferred: CCNA or CCNP certification
Preferred: CompTIA Linux+, RHCA, or RHCT certification
Preferred: Radiology workflow experience
Preferred: Experience in healthcare or clinical IT environments
Preferred: Advanced knowledge of healthcare imaging and workflow technologies
Preferred: Experience supporting enterprise PACS/RIS environments
Preferred: Experience supporting high-priority or strategic customer accounts
Preferred: Familiarity with cloud-hosted healthcare applications and infrastructure
Preferred: Experience with technical monitoring and alerting platforms
Preferred: Experience participating in incident investigations and root cause analysis
Preferred: Familiarity with customer-facing escalation management and SLA-driven support environments
Must follow applicable employment laws, DeepHealth policies, data privacy, compliance, safety, and confidentiality standards

Benefits

Comp & perks

Remote work arrangement
Travel up to 10%
On-call rotations, after-hours support, and critical incident response opportunities