Technical Support Engineer

DeepHealth

. Serve as a dedicated technical support resource for strategic and high-value customer accounts .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support for healthcare IT systems, including PACS, RIS, DICOM, and EMR, while effectively managing customer relationships and technical issues. Proficient in troubleshooting across Windows and Linux environments, with strong analytical and problem-solving skills.

Highest-signal resume keywords

Advanced Technical Support for Healthcare IT SystemsWindows and Linux System AdministrationMSSQL Database ManagementNetworking and Infrastructure SupportCustomer Service and Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PACS SupportRIS SupportDICOMHL7EMRSQL Database ManagementCloud EnvironmentsScriptingTroubleshootingAnalytical Thinking

Soft Skills

Customer ServiceRelationship ManagementCommunication SkillsProblem-SolvingCollaboration

Tools & Technologies

Ticketing SystemsITIL ProcessesMonitoring ToolsWindows Operating SystemsLinux Operating Systems

Certifications & Qualifications

CCNACCNPCompTIA Linux+RHCARHCT

Industry Keywords

Healthcare ITRadiologyMedical ImagingTechnical SupportIncident Management

Tech Stack

Tools & technologies

CloudLinuxSQL

About the role

Key responsibilities & impact

Serve as a dedicated technical support resource for strategic and high-value customer accounts
Provide white-glove technical support and personalized service
Build relationships with customer IT personnel, clinical users, system administrators, and stakeholders
Respond to inquiries through phone, email, and ticketing systems
Own customer issues from investigation through resolution and provide status updates
Provide advanced technical support for PACS, RIS, and healthcare IT applications
Troubleshoot application functionality, system performance, networking, databases, integrations, infrastructure, DICOM, HL7, EMR, and cloud environments
Analyze application logs, system events, database information, and monitoring tools
Perform troubleshooting across Windows and Linux environments
Assist with SQL databases, application servers, network connectivity, and system integrations
Perform approved maintenance, updates, upgrades, patches, and configuration changes
Escalate complex issues with complete troubleshooting documentation and evidence
Monitor tickets and incidents, prioritize by severity and customer impact, and follow SLA and escalation procedures
Coordinate with PACS, RIS, Interoperability, Engineering, Infrastructure, and other technical teams
Assist with incident investigations, root cause analysis, post-incident reviews, critical incident response, and service restoration
Maintain incident records, technical documentation, troubleshooting guides, knowledge base articles, and customer-specific procedures
Contribute to support process improvement and workflow optimization
Collaborate with IT, Product, Engineering, Project Management, and Customer Success teams
Participate in implementations, upgrades, migrations, integrations, technical enhancements, testing, validation, and go-live activities
Monitor customer environments, alerts, application performance, service availability, and operational health metrics
Identify emerging risks and participate in maintenance, readiness checks, on-call rotations, and after-hours support
Provide customer technical guidance, product/service training, and explanations for technical and non-technical audiences

Requirements

What you’ll need

Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience (required)
Minimum of 5 years of experience in IT support, technical troubleshooting, or related technical roles (required)
Experience supporting healthcare IT systems, preferably within radiology or medical imaging environments (required)
Strong knowledge of Windows operating systems, including Windows 7 and above and Windows Server (required)
Strong Linux system administration and command-line experience (required)
Experience with MSSQL database management and relational database technologies (required)
Strong understanding of networking concepts, troubleshooting, and infrastructure support (required)
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems (required)
Proven experience troubleshooting complex software applications and healthcare technology solutions (required)
Experience with public cloud environments and cloud-based integrations (required)
Familiarity with scripting, data serialization, and reporting tools such as SSRS (required)
Strong troubleshooting, analytical thinking, and critical problem-solving skills (required)
Experience using ticketing systems and ITIL-based support processes (required)
Strong customer service, relationship management, and technical support experience (required)
Excellent written and verbal communication skills with technical and non-technical audiences (required)
Ability to independently investigate and manage technical issues and recognize when escalation is necessary (required)
Ability to manage multiple priorities and work under pressure (required)
Ability to collaborate across cross-functional technical and business teams (required)
Ability to provide professional and timely customer communication throughout the incident lifecycle (required)
Flexibility to work varied schedules and participate in on-call rotations (required)
Strong understanding of PC/server hardware platforms and general IT infrastructure (required)
Professional communication and interpersonal skills (required)
Must sit in Mountain or Pacific Time; selected incumbent must sit in the PST time zone
Preferred certifications include CCNA, CCNP, CompTIA Linux+, RHCA, or RHCT
Preferred radiology workflow and healthcare/clinical IT experience
Preferred advanced knowledge of healthcare imaging and workflow technologies
Preferred enterprise PACS/RIS, strategic account, cloud-hosted healthcare application, monitoring/alerting, incident investigation, root cause analysis, escalation management, and SLA-driven support experience

Benefits

Comp & perks

Remote work arrangement
Domestic/international travel up to 10%
On-call and after-hours support participation as required
Customer and product training opportunities
Professional development through technical knowledge sharing and continuous improvement initiatives