Technical Support Engineer – PACS

DeepHealth

. Serve as the primary PACS technical support resource for customer healthcare IT projects .

Posted 9/24/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in PACS technical support, healthcare IT systems, and troubleshooting complex software applications. Proficient in maintaining compliance with healthcare regulatory standards while delivering exceptional customer service and support.

Highest-signal resume keywords

PACS Technical SupportHealthcare IT SystemsWindows Operating SystemsLinux System AdministrationMSSQL Database Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Complex Software ApplicationsNetworking ConceptsDICOM SupportHL7 SupportEMR SupportPublic Cloud EnvironmentsScriptingData SerializationReporting ToolsITIL-Based Support Processes

Soft Skills

Customer ServiceRelationship ManagementAnalytical ThinkingCommunication SkillsCollaboration

Tools & Technologies

Ticketing SystemsDeepHealth PACSWindows ServerSSRSHealthcare Imaging Technologies

Certifications & Qualifications

CCNACCNPCompTIA Linux+RHCARHCT

Industry Keywords

Healthcare InformaticsRadiology WorkflowClinical IT EnvironmentsHealthcare Regulatory StandardsOperational Success

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Serve as the primary PACS technical support resource for customer healthcare IT projects
Provide second-level support for PACS and healthcare IT systems
Troubleshoot and resolve escalated technical issues
Respond to customer inquiries via phone, email, and ticketing systems
Coordinate projects and own tasks as the primary customer communication and issue-resolution contact
Collaborate with IT, Product, Engineering, and Project Management teams
Monitor and triage support queues and assign tickets to appropriate teams
Maintain detailed incident, resolution, workflow, and system-change records
Contribute to support-process improvement, knowledge-base documentation, and root-cause analysis
Ensure compliance with healthcare regulatory standards and internal IT policies
Maintain customer relationships through proactive communication, updates, and technical guidance
Deliver product and service training to administrators, service-level users, and customers
Perform DeepHealth PACS updates, upgrades, and maintenance
Conduct pre-sales technical evaluations and provide level-of-effort assessments
Integrate and support solutions within public cloud environments and DeepHealth platforms
Design, implement, document, and support technical solutions
Work cross-functionally to ensure customer satisfaction, issue resolution, and operational success
Educate customers on system functionality and best practices
Identify opportunities to improve customer experience and operational services
Follow DeepHealth policies, procedures, data privacy, compliance, safety, and confidentiality standards
Complete job responsibilities in a quality and timely manner

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
Minimum of 5 years of experience in IT support roles
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server)
Strong Linux system administration and command-line experience
Experience with MSSQL database management and relational database technologies
Strong understanding of networking concepts, troubleshooting, and infrastructure support
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems
Proven experience troubleshooting complex software applications and healthcare technology solutions
Experience with public cloud environments and cloud-based integrations
Familiarity with scripting, data serialization, and reporting tools such as SSRS
Strong troubleshooting, analytical thinking, and critical problem-solving skills
Experience using ticketing systems and ITIL-based support processes
Strong customer service, relationship management, and call center support experience
Excellent written and verbal communication skills with technical and non-technical audiences
Ability to manage multiple priorities and work effectively under pressure
Ability to collaborate across cross-functional technical and business teams
Flexibility to work varied schedules and participate in on-call rotations as required
Strong understanding of PC/server hardware platforms and general IT infrastructure
Professional communication and interpersonal skills
CCNA or CCNP certification preferred
CompTIA Linux+, RHCA, or RHCT certification preferred
Radiology workflow experience preferred
Experience in healthcare or clinical IT environments preferred
Advanced knowledge of healthcare imaging and workflow technologies preferred
Occasional travel may be required
Ability to lift up to 10 pounds occasionally

Benefits

Comp & perks

Occasional travel may be required
Remote work arrangement
On-call rotation participation
Product and service training opportunities
Professional development through continuous improvement initiatives
Customer and technical guidance opportunities