Technical Support Engineer – PACS

DeepHealth

. Serve as the primary PACS technical support resource for customer healthcare IT projects .

Posted 9/24/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in PACS technical support, healthcare IT systems, and regulatory compliance, with a strong focus on troubleshooting, customer relationship management, and project coordination. Proficient in integrating solutions within public cloud environments and delivering training to diverse user groups.

Highest-signal resume keywords

PACS Technical SupportHealthcare IT SystemsWindows Operating SystemsLinux System AdministrationMSSQL Database Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PACS Technical SupportWindows Operating SystemsLinux System AdministrationMSSQL Database ManagementNetworking ConceptsDICOMHL7EMRCloud-Based IntegrationsScripting

Soft Skills

Customer ServiceAnalytical ThinkingProblem-SolvingCommunication SkillsCollaboration

Tools & Technologies

Ticketing SystemsITIL-Based Support ProcessesSSRS Reporting ToolsDeepHealth PACSPublic Cloud Environments

Certifications & Qualifications

CCNACCNPCompTIA Linux+RHCARHCT

Industry Keywords

Healthcare InformaticsRadiology WorkflowHealthcare ImagingComplianceData Privacy

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Serve as the primary PACS technical support resource for customer healthcare IT projects
Provide second-level support for PACS and healthcare IT systems
Troubleshoot and resolve escalated technical issues
Respond to customer inquiries via phone, email, and ticketing systems
Coordinate projects and own tasks as the primary customer communication and issue-resolution contact
Collaborate with IT, Product, Engineering, and Project Management teams to resolve complex issues
Monitor and triage support queues and assign tickets to appropriate teams
Maintain detailed incident, resolution, workflow, and system-change records
Contribute to support-process improvements, knowledge-base documentation, and root-cause analysis
Ensure compliance with healthcare regulatory standards and internal IT policies
Maintain customer relationships through proactive communication, updates, and technical guidance
Deliver product and service training to administrators, service-level users, and customers
Perform DeepHealth PACS updates, upgrades, and maintenance
Conduct pre-sales technical evaluations and provide level-of-effort assessments
Integrate and support solutions in public cloud environments and DeepHealth platforms
Design, implement, document, and support technical solutions
Educate customers on system functionality and best practices
Identify opportunities to improve customer experience and operational services

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience
Minimum of 5 years of experience in IT support roles
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role
Strong knowledge of Windows operating systems, including Windows 7 and above and Windows Server
Strong Linux system administration and command-line experience
Experience with MSSQL database management and relational database technologies
Strong understanding of networking concepts, troubleshooting, and infrastructure support
Experience supporting RIS, DICOM, HL7, EMR, and other healthcare IT systems
Proven experience troubleshooting complex software applications and healthcare technology solutions
Experience with public cloud environments and cloud-based integrations
Familiarity with scripting, data serialization, and SSRS reporting tools
Strong troubleshooting, analytical thinking, and critical problem-solving skills
Experience using ticketing systems and ITIL-based support processes
Strong customer service, relationship management, and call center support experience
Excellent written and verbal communication skills with technical and non-technical audiences
Ability to manage multiple priorities and work effectively under pressure
Ability to collaborate across cross-functional technical and business teams
Flexibility to work varied schedules and participate in on-call rotations as required
Strong understanding of PC/server hardware platforms and general IT infrastructure
CCNA or CCNP certification preferred
CompTIA Linux+, RHCA, or RHCT certification preferred
Radiology workflow experience preferred
Experience in healthcare or clinical IT environments preferred
Advanced knowledge of healthcare imaging and workflow technologies preferred
Ability to follow data privacy, compliance, safety, confidentiality, employment-law, and internal policy requirements
Ability to lift up to 10 pounds occasionally

Benefits

Comp & perks

Occasional travel may be required
Remote working environment
On-call rotation participation as required
Product and service training opportunities
Continuous improvement and professional development through knowledge-base documentation and process initiatives