Navigator

DeepSeas

. Build and maintain strong, trusted relationships with assigned clients and partners .

Posted 11/11/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, with a strong focus on customer success and satisfaction. Proficient in cybersecurity concepts and compliance frameworks, facilitating effective communication and collaboration across teams to drive client growth and retention.

Highest-signal resume keywords

Customer Success ManagementCybersecurity KnowledgeCRM Platform ProficiencyRelationship BuildingProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount ManagementManaged Detection And Response (MDR)Governance, Risk, And Compliance (GRC)Service-Level Commitment ManagementContract CoordinationCompliance FrameworksEscalation ManagementTechnology ConsultingAccount Growth Initiatives

Soft Skills

Strong Communication SkillsOrganizational SkillsProactive MindsetSolutions-Oriented ApproachAbility To Manage Competing Priorities

Tools & Technologies

CRM SystemsTicketing SystemsAI-Assisted ToolsWorkflow Management Tools

Industry Keywords

Cybersecurity OperationsManaged Security ServicesClient RetentionInformation Security PoliciesCompliance Standards

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build and maintain strong, trusted relationships with assigned clients and partners
Serve as a primary point of contact throughout the client journey
Monitor client satisfaction, relationship health, and potential retention risks
Identify client needs and opportunities to improve the client experience
Advocate for clients internally and coordinate teams to address concerns and resolve challenges
Connect clients with subject matter experts, consultants, vCISOs, and other resources
Collaborate with Sales, SOC, Professional Services, Finance, IT, and other teams
Facilitate client conversations, expert introductions, and strategic discussions
Coordinate client requests, escalations, and follow-ups
Document, assign, track, and resolve requests through established workflows
Support quarterly business reviews, annual program reviews, renewal discussions, and client growth opportunities
Gather project updates and communicate progress to clients
Share cybersecurity insights, industry updates, webinars, and educational opportunities
Identify recurring concerns and collaborate on process and service-delivery improvements
Support development and continuous improvement of The Navigators program
Maintain accurate client records, requests, and engagement documentation
Use CRM, ticketing systems, and AI-assisted tools to streamline workflows
Build scalable processes supporting long-term client success and organizational growth
Follow information security policies and procedures, report suspicious activity or weaknesses, and participate in improving information security

Requirements

What you’ll need

3+ years of experience in customer success, account management, client services, or a similar client-facing role
Working knowledge of cybersecurity and managed services, including MDR and professional services such as Governance, Risk, and Compliance (GRC)
Strong written and verbal communication skills
Ability to build relationships, manage competing priorities, and drive results across multiple teams
Proactive, solutions-oriented mindset with strong organizational and problem-solving abilities
Experience managing client requests, service-level commitments, escalations, and follow-through
Comfort using CRM platforms, ticketing systems, and technology-driven workflows
Ability to recognize client needs, identify opportunities for added value, and collaborate with account teams
Previous experience in cybersecurity, managed security services, or technology consulting
Familiarity with Managed Detection and Response (MDR), cybersecurity operations, or professional security services
Exposure to account renewals, quoting, contract coordination, or account growth initiatives
Knowledge of compliance frameworks such as PCI DSS, HIPAA, NIST CSF, ISO 27001, or SOC 2
Are authorized to work in the United States
Will not require sponsorship for employment visa status, or disclose sponsorship need

Benefits

Comp & perks

Flexible work schedule and casual work environment
Full healthcare, dental, and vision coverage
PTO
Sick Leave
Personal Choice Holidays
Life/Accident Insurance
401(k) with company matching
Company Bonus
Collaborative culture
Variety of projects
Hands-on exposure to B2B marketing in the cybersecurity industry