Customer Success Manager, Italian Speaker

DeepSource GmbH

. Use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale .

Posted 9/22/2026full-timeCairo • EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success methodologies, focusing on customer engagement, expansion, and renewal cycles. Proficient in leveraging Gainsight and digital engagement platforms to enhance customer experience and drive measurable outcomes.

Highest-signal resume keywords

Customer Success MethodologiesGainsight ProficiencyEmail Campaign DevelopmentData Analysis for ExpansionTechnical Enablement Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven MethodologiesCustomer Engagement GoalsSubscription Consumption AnalysisCustomer Journey MappingEmail Sequence Optimization

Soft Skills

Customer Experience PassionAbility to Navigate AmbiguityCollaboration with Success Team

Tools & Technologies

GainsightMarketoJourney OrchestratorDigital Engagement Platforms

Certifications & Qualifications

Technical CertificationsCollege Degree in Data ManagementCloud Services Certification

Industry Keywords

SaaS EnvironmentData Center OperationsNetworkingStorageBackup as a Service

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Use data-driven methodologies to drive onboarding, adoption, expansion, and renewals at scale
Engage customers through email, in-app guides, online communities, and targeted 1:1 interactions
Leverage Gainsight and other communication technologies across the Commvault portfolio
Design and execute messaging campaigns, content, and email sequences using Gainsight and Marketo
Provide feedback on email sequences to improve the customer experience
Execute customer engagement goals defined in the Customer Journey Map
Collaborate with the broader Success team on digital engagement initiatives and personalization at scale
Identify and mitigate customer risk through direct interactions, CSAT feedback, and internal shared mailboxes
Conduct recurring feedback sessions to identify risks and expansion opportunities
Analyze subscription consumption trends and internal business data to drive expansion
Escalate issues with internal teams when customer data is inaccurate or customers are unresponsive
Ensure customers meet Time to Onboard, Time to Adopt, and Time to Value SLAs

Requirements

What you’ll need

Minimum of 5 years of experience in account management or a customer-facing role focused on engagement and outcome delivery
Experience with Customer Success methodologies, including managing expansion and renewal cycles
Strong passion for customer experience and a demonstrated ability to improve end-to-end customer outcomes
Familiarity with digital customer engagement platforms such as Gainsight and email campaign development
Ability to independently navigate ambiguity and guide customers to success in a fast-paced SaaS environment with evolving product functionality
Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service solutions
Ability to complete assigned technical enablement training while managing a high volume of customer interactions
Experience with Gainsight and Journey Orchestrator is a plus
Technical certifications, college degree, or equivalent experience in data management, cloud services, or SaaS