Customer Success Manager, Spanish Speaker

DeepSource GmbH

. Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio .

Posted 9/22/2026full-timeCairo • EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and success methodologies, leveraging Gainsight and Marketo to enhance customer onboarding and retention. Proficient in analyzing customer data to drive expansion opportunities and improve overall customer experience.

Highest-signal resume keywords

Customer Success MethodologiesGainsight ProficiencyEmail Campaign DevelopmentData Center Operations KnowledgeTechnical Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementOnboarding ManagementRetention StrategiesData AnalysisSubscription Consumption Trends

Soft Skills

Customer Experience PassionAbility to Navigate AmbiguityCollaboration Skills

Tools & Technologies

GainsightMarketoJourney Orchestrator

Certifications & Qualifications

Technical CertificationsCollege Degree in Data Management

Industry Keywords

SaaSBackup as a ServiceCustomer Journey MapCSAT FeedbackDigital Engagement Initiatives

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Leverage Gainsight and other communication technologies to drive customer onboarding, adoption, and expansion across the Commvault portfolio
Design and execute messaging campaigns, including content and email sequences, using Gainsight and Marketo to support retention and expansion outcomes
Provide feedback on new and existing email sequences to continuously improve the customer experience with Commvault technologies
Execute customer engagement goals defined in the Customer Journey Map, ensuring required touchpoints and feedback loops are completed
Collaborate with the broader Success team to develop and implement new digital engagement initiatives that enable personalization at scale
Identify and mitigate customer risk through direct interactions, CSAT feedback, and internal shared mailboxes for customer communications
Engage customers through scheduled, recurring feedback sessions to identify risks and uncover expansion opportunities
Proactively drive expansion by analyzing subscription consumption trends and internal business data to identify opportunities to protect additional customer data and infrastructure
Escalate issues proactively with internal teams when customer contact data is inaccurate or when customers are unresponsive to engagement efforts
Ensure customers meet defined Time to Onboard, Time to Adopt, and Time to Value SLAs as set by Customer Success Leadership for your assigned segment or book of business

Requirements

What you’ll need

Minimum of 5 years of experience in account management or a customer-facing role focused on engagement and outcome delivery
Experience with Customer Success methodologies, including managing expansion and renewal cycles
Strong passion for customer experience and a demonstrated ability to improve end-to-end customer outcomes
Familiarity with digital customer engagement platforms such as Gainsight and email campaign development
Ability to independently navigate ambiguity and guide customers to success in a fast-paced SaaS environment with evolving product functionality
Working knowledge of data center operations, including networking, storage, compute, virtualization, databases, and Backup as a Service solutions
Ability to complete assigned technical enablement training while managing a high volume of customer interactions
Experience with Gainsight and Journey Orchestrator is a plus
Technical certifications, college degree, or equivalent experience in data management, cloud services, or SaaS