Senior Customer Success & Solutions Manager

DeepSynergy.AI

. Manage sophisticated B2B customers and develop long-term partnerships .

Posted 10/14/2026full-timeRosenheim • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B customer relationships, project management, and customer success strategies, with a strong focus on upselling and stakeholder management. Proficient in translating complex requirements into actionable plans while ensuring high-quality service delivery.

Highest-signal resume keywords

Customer Success ManagementB2B ConsultingProject ManagementStakeholder ManagementBusiness-Fluent German (C1)

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer SuccessSolution ConsultingRequirements AnalysisKPI ValidationProcess DevelopmentConfiguration ManagementUpselling StrategiesOperational PlanningSaaS Implementations

Soft Skills

CommunicationProblem-SolvingSelf-MotivationCustomer-Focused ApproachExpectation Management

Industry Keywords

B2BCustomer DevelopmentManufacturingSupply ChainOperations

About the role

Key responsibilities & impact

Manage sophisticated B2B customers and develop long-term partnerships
Prepare and facilitate customer workshops
Structure requirements, processes, and planning objectives
Contribute to Configuration & KPI Validation projects
Analyze processes, develop configurations, and define and validate relevant KPIs
Manage customer projects with regard to scope, schedule, quality, communication, risks, and transition to Plan-as-a-Service
Identify and resolve customer risks, functional ambiguities, and escalations at an early stage
Identify and develop upselling and expansion opportunities with a customer-focused approach
Develop standards, templates, and methodologies for Customer Success, customer projects, and Solution Delivery
Contribute experience as a sparring partner to Dominik and the Business Team

Requirements

What you’ll need

Several years of experience in at least two of the following areas: Customer Success, Solution Consulting, B2B Consulting, implementation, project management, or consultative B2B sales
Proven ability to independently manage sophisticated B2B customers
Experience handling customer projects from a functional perspective and managing them organizationally
Ability to translate complex and ambiguous requirements into concrete decisions and work packages
Confident stakeholder, expectation, and escalation management
Commercial understanding of customer development and upselling
Highly self-motivated, with an enthusiasm for hands-on operational work in a growing organization
Business-fluent German at least at C1 level
Very good command of English
Experience with production planning, manufacturing, supply chain, operations, SaaS, or software implementations is helpful but not required

Benefits

Comp & perks

A central role in a small, growing B2B AI company
Direct collaboration with the founders
Significant responsibility and visible impact from day one
Genuine scope to shape the development of Customer Success and Solution Delivery
Challenging customer projects across various manufacturing industries
Short decision-making processes and an environment where good arguments are heard
Flexible working hours
A permanent, full-time position
Sustainable growth without VC pressure
The opportunity to grow together with the company and your area of responsibility