Business Support Coordinator

DEKRA North America

. Support the DEKRA 2nd Party Audits Group by managing administrative functions related to complex client accounts and strategic projects .

Posted 9/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and operational support capabilities, with proficiency in data analysis, Microsoft Office Suite, and effective communication with clients and stakeholders. Ability to manage complex client accounts and contribute to performance tracking and reporting in a remote work environment.

Highest-signal resume keywords

Data AnalysisMicrosoft Office Suite ProficiencyAdministrative SupportOrganizational SkillsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAnalyticsCreating ChartsPivot TablesSummations

Soft Skills

Strong Interpersonal SkillsAttention to DetailCritical ThinkingProblem-SolvingSelf-Management

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsSharePoint

Industry Keywords

AutomotiveWarrantySales IncentivesServiceFixed OperationsCollision Repair

About the role

Key responsibilities & impact

Support the DEKRA 2nd Party Audits Group by managing administrative functions related to complex client accounts and strategic projects
Contribute to a safe and healthy work environment by participating actively, taking responsibility, and following established procedures and policies
Support the Program Manager of Operations with data entry, analytics, scheduling coordination, and auditor assignment
Coordinate with internal DEKRA entities to facilitate use of North American resources for client sites
Ensure data is entered into operational tools and analyzed
Track, monitor, and report business group performance metrics, including status and revenue
Coordinate client and auditor schedules in alignment with company guidelines
Perform additional administrative and operational tasks as assigned
Communicate directly with clients as required
Report to the Program Manager
No supervisory responsibilities

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
3+ years in administrative or operations support
Preferred experience in Automotive, Warranty, sales incentives, Service, Fixed Operations, or collision repair
Experience analyzing data, creating charts, pivot tables, and summations
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
SharePoint experience is a plus
Ability to prioritize, self-manage, and self-start
Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders
Ability to work both independently and collaboratively in a remote work environment
Strong organizational skills, attention to detail, and follow-through
Process-oriented with critical thinking and problem-solving ability
Ability to lift 25–50 lbs. (luggage)
Comfortable with extended periods of computer- and phone-based work
Willingness to work flexible hours when needed to meet deadlines or support operations
Position is not eligible for Visa Sponsorship
Position is not eligible for relocation

Benefits

Comp & perks

Bonus-eligible, subject to plan terms and conditions
Medical and prescription, dental, and vision benefits, including Domestic Partners
Company Health Savings Account contribution
Flexible Spending Account for eligible health care and dependent care expenses
Paid time off such as vacation, sick leave, and floating holidays
Employee Assistance Program mental and emotional support resources
Wellness Program with ability to earn participation rewards
Paid Parental Leave
Domestic and international Travel Assist
401(k) plan with employer match
Company-paid Short- and Long-Term Disability benefits
Group term life insurance with options to buy-up for self and others
Working Advantage corporate discount program
Education Assistance Program
Student Loan Repayment Assistance
Internal training and development resources
LEAD Forward Leadership Development Program
Annual Career Goal Setting and Performance Review cycle participation