SVP Operations

DEKRA North America

. Oversee Service Operations in an assigned region .

Posted 10/10/2026full-timeRemote • United StatesLead💰 $245,000 - $265,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities to drive Service Operations towards achieving sales and profitability goals while fostering a culture of safety and accountability. Proven ability to develop and implement growth strategies, analyze performance metrics, and collaborate effectively across all organizational levels.

Highest-signal resume keywords

Leadership SkillsGrowth Strategy DevelopmentData-Driven Decision MakingPerformance AnalysisCollaboration Across Levels

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Function TransformationKPI Structuring and TrackingSales and Profitability ManagementOperational Systems DevelopmentMetrics Improvement

Soft Skills

Engagement and MotivationCommunication SkillsRelationship BuildingAccountability

Industry Keywords

Service OperationsMatrix Organization ExperienceSafety CultureGeneral Office EnvironmentBusiness Travel Management

About the role

Key responsibilities & impact

Oversee Service Operations in an assigned region
Provide leadership, management, and vision to ensure effective growth strategies and profitability
Report to the President of DEKRA Americas and participate in the DEKRA Leadership Group
Contribute to a culture of safety and health through accountability, communication, and oversight
Provide day-to-day leadership and management of Service Operations
Develop, communicate, and implement growth strategies and processes
Drive Service Operations to achieve or exceed sales, profitability, cash flow, and business objectives
Collaborate with executive leadership on strategic plans for operational systems, processes, and personnel
Build, motivate, and lead high-performing Service Operation teams
Foster a success-oriented and accountable environment
Evaluate performance by analyzing and interpreting data and metrics

Requirements

What you’ll need

Four-year degree in Business or related field, or combination of related experience and education
Experience with complex matrix organizations
Exceptional leadership skills with the ability to create a highly engaging and productive work environment
Experience transforming or redesigning business functions and structures
Data- and metrics-driven approach with experience structuring, tracking, and improving KPIs and metrics
Ability to communicate and collaborate across all levels of the organization
Ability to build relationships internally and externally
Ability to work in a general office environment
Ability to handle extended periods of computer-based work, including telephone use
Ability to work flexible and long hours, as needed
Domestic and/or international travel required, estimated up to 50%
Ability to lift and manage standard business-travel luggage
Eligibility to work in the United States

Benefits

Comp & perks

Medical and prescription coverage
Dental coverage
Vision coverage, including Domestic Partners
Critical Illness and Hospital Indemnity supplemental insurance
Company Health Savings Account contribution
Flexible Spending Account for eligible health care and dependent care expenses
Paid time off, including vacation, sick leave, and floating holidays
Employee Assistance Program with mental and emotional support resources
Wellness Program with participation rewards
Paid Parental Leave
Domestic and international Travel Assist
401(k) plan with employer match
Company-paid Short- and Long-Term Disability benefits
Group term life insurance with options to buy up for self and others
Working Advantage corporate discount program
Education Assistance Program
Student Loan Repayment Assistance
Internal training and development resources
LEAD Forward Leadership Development Program
Annual Career Goal Setting and Performance Review cycle participation
Bonus eligibility, subject to plan terms and conditions