Customer Service Representative

Delegate CX

. Enter orders and handle the end-to-end process until the order reaches the customer .

Posted 9/17/2026full-timeRemote • PhilippinesJunior💰 ₱40,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills, with a focus on order management and relationship building. Proficient in maintaining accurate records and resolving order-related issues in a fast-paced environment.

Highest-signal resume keywords

Customer Service OrientationOrder Management ExperienceStrong Communication SkillsProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementAnalytical SkillsRecord KeepingPromotional ExperienceE-Commerce Experience

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationTime ManagementRelationship BuildingAdaptability

Tools & Technologies

Microsoft ApplicationsGoogle ApplicationsCRM SystemsAdobe IllustratorAdobe PhotoshopCanva

Certifications & Qualifications

Bachelor's Degree in MarketingBachelor's Degree in CommunicationsBachelor's Degree in Business Administration

Industry Keywords

Promotional IndustryCustomer RetentionInside SalesInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Enter orders and handle the end-to-end process until the order reaches the customer
Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work with suppliers and the internal team on order issue resolution when needed
Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems
Maintain up-to-date records of customer interactions, transactions, comments, and complaints
Document all order-related activities in various systems and maintain order status updates in company internal software
Follow communication procedures, guidelines, and policies
Perform ad hoc tasks aligned with the role

Requirements

What you’ll need

A highly proficient communicator in both spoken and written English
Strong customer service orientation
Excellent problem-solving and analytical skills
Strong organizational and time management skills
Ability to function well in a high-paced and at times stressful environment
Bachelor's degree in Marketing, Communications, Business Administration, or any related field
1–2 years of direct Promotional, Customer Service, or Order Management experience
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Proficient in Microsoft and Google applications
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
Direct experience in the promotional industry or comparable e-commerce experience is beneficial
Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
Familiarity with CRM systems and practices

Benefits

Comp & perks

Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
Industry-leading salary packages