Customer Service Representative

Delegate CX

. Assist clients in delivering excellent service to partner brands .

Posted 9/29/2026full-timeRemote • PhilippinesJunior💰 ₱30,000 - ₱35,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and problem-solving skills while effectively communicating in both spoken and written English. Proficient in managing customer inquiries and maintaining product knowledge to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service OrientationProblem-Solving SkillsOrganizational SkillsCommunication SkillsCRM Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Promotional ExperienceOrder Management ExperienceInbound and Outbound CallsCustomer RetentionInside Sales Experience

Soft Skills

Analytical SkillsTime Management SkillsAbility to Work in High-Paced Environment

Tools & Technologies

Microsoft ApplicationsGoogle ApplicationsAdobe IllustratorAdobe PhotoshopCanva

Certifications & Qualifications

Bachelor's Degree in MarketingBachelor's Degree in CommunicationsBachelor's Degree in Business Administration

Industry Keywords

Promotional IndustryE-Commerce ExperienceCustomer Service

About the role

Key responsibilities & impact

Assist clients in delivering excellent service to partner brands
Provide product and service information and resolve product and service concerns
Drive customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge
Answer incoming calls and emails courteously and efficiently
Provide information concerning orders, catalog inquiries, returns, pricing, freight quotes, and lead times
Enter customer notes and order-related information into the computer system
Collect customer comments regarding product suggestions, catalog changes, service problems, and compliments
Follow up with customers on pending items or items in question and notify customers of delays
Provide additional information regarding Evans' products or services
Notify the Customer Service Manager of unresolved issues
Collaborate constructively with co-workers, customers, and others to address problems and find practical business solutions
Perform other duties as assigned

Requirements

What you’ll need

A highly proficient communicator in both spoken and written English
Strong customer service orientation
Excellent problem-solving and analytical skills
Strong organizational and time management skills
Ability to function well in a high-paced and at times stressful environment
Bachelor's degree in Marketing, Communications, Business Administration, or any related field
1-2 years of direct Promotional, Customer Service, or Order Management experience
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Proficient in Microsoft and Google applications
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
Direct experience in the promotional industry or comparable e-commerce experience is beneficial
Experience with inbound and outbound calls, customer retention, and inside sales is preferred
Familiarity with CRM systems and practices

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth