Customer Service Representative

Delegate CX

. Enter orders and handle the end-to-end process until orders reach customers.

Posted 11/10/2026full-timeRemote • PhilippinesJunior💰 ₱27,000 - ₱30,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong order management capabilities, effective communication skills, and proficiency in customer relationship management. Experienced in maintaining accurate records and adapting to diverse customer needs within the promotional products industry.

Highest-signal resume keywords

Order ManagementCustomer ServiceStrong English Communication SkillsMicrosoft Office ProficiencyCRM Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingRecord KeepingProduction Proof ApprovalPromotional Products ExperienceE-commerce Experience

Soft Skills

Relationship BuildingAdaptabilityInteractive Communication

Tools & Technologies

Microsoft OfficeGoogle WorkspaceCRM SystemsAdobe IllustratorAdobe PhotoshopCanva

Industry Keywords

Promotional ProductsCustomer RetentionInside SalesOrder Status UpdatesCommunication Procedures

About the role

Key responsibilities & impact

Enter orders and handle the end-to-end process until orders reach customers.
Communicate order status and production schedule changes with manufacturing suppliers, sales representatives, and clients.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Work with suppliers and internal teams to resolve order issues.
Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.
Maintain up-to-date records of customer interactions, transactions, comments, and complaints.
Document order-related activities in various systems and maintain order status updates in company internal software.
Follow communication procedures, guidelines, and policies.
Perform ad hoc tasks aligned with these responsibilities.

Requirements

What you’ll need

Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
1–2 years of direct experience in promotional products, customer service, or order management roles.
Strong verbal and written English communication skills.
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Proficient in Microsoft Office (Word, Excel, Outlook).
Proficient in Google Workspace (Gmail, Sheets, Docs).
Familiarity with CRM systems and practices.
Basic exposure to Adobe Illustrator, Adobe Photoshop, or Canva is ideal.
Direct promotional products industry experience or comparable e-commerce experience is beneficial.
Experience with inbound and outbound calls, customer retention, and inside sales is preferred.
Ability to adapt to and respond to diverse types of customers.

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth