Customer Support Specialist

Delegate CX

. Enter orders and handle the end-to-end process until orders reach customers .

Posted 10/28/2026full-timeRemote • PhilippinesJunior💰 ₱30,000 - ₱35,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and effective communication skills, with proficiency in managing orders and resolving issues in a fast-paced environment. Familiarity with promotional industry software and CRM systems enhances the ability to maintain customer relationships and document interactions efficiently.

Highest-signal resume keywords

Customer Service OrientationOrder Management ExperienceProficient Communication SkillsFamiliarity With CRM SystemsExperience In The Promotional Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProblem-Solving SkillsAnalytical SkillsOrganizational SkillsTime Management SkillsBasic Adobe IllustratorBasic Adobe PhotoshopCanva ProficiencySocial Media MarketingPromotional Industry Software Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAdaptabilityRelationship BuildingCustomer Orientation

Tools & Technologies

Microsoft ApplicationsGoogle ApplicationsCRM SystemsSageESPCommonSkuSyncore

Industry Keywords

Promotional IndustryE-Commerce ExperienceCustomer RetentionInside SalesInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Enter orders and handle the end-to-end process until orders reach customers
Communicate order-status and production-schedule changes with manufacturing suppliers, sales representatives, and clients
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work with suppliers and the internal team to resolve order issues
Ensure production proof approvals are received and reviewed
Document proof and production status in internal systems
Maintain up-to-date records of customer interactions, transactions, comments, and complaints
Document order-related activities in various systems and maintain order-status updates in company internal software
Follow communication procedures, guidelines, and policies
Complete aligned ad hoc tasks

Requirements

What you’ll need

A highly proficient communicator in both spoken and written English
Strong customer service orientation
Excellent problem-solving and analytical skills
Strong organizational and time management skills
Ability to function well in a high-paced and at times stressful environment
Bachelor's degree in Marketing, Communications, Business Administration, or any related field
1-2 years of direct Promotional, Customer Service, or Order Management experience
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Proficient in Microsoft and Google applications
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
Direct experience in the promotional industry or comparable e-commerce experience is beneficial
Experience with inbound and outbound calls, customer retention, and inside sales is preferred
Customer orientation and ability to adapt to and respond to diverse types of characters
Familiarity with CRM systems and practices
Comfortable with social media marketing
Knowledge of promotional industry-specific software such as Sage, ESP, CommonSku, and Syncore

Benefits

Comp & perks

Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth